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Spotify just keeps "loading" and does not continue any

Customer Question
Spotify just keeps "loading"...

Spotify just keeps "loading" and does not continue any further.

Technician's Assistant: Who makes your speaker or sound system?

Bose sound touch

Technician's Assistant: What have you tried so far with your Bose system?

Have tried turning tablet off and on - soundtouch comes up and ready to play but then just continues "loading:"

Submitted: 6 months ago.Category: Home Theater-Stereo
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Answered in 12 hours by:
1/8/2018
Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,635
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
Hi - yes I still need help.ThanksJan
Technician: Harry, Customer Service replied 6 months ago

Hi Jan,

I can see that you mentioned a tablet.

What is the make/model of the tablet?

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Customer reply replied 6 months ago
Hi Harry
Samsung Galaxy SM-T350 - does that help?Jan
Technician: Harry, Customer Service replied 6 months ago

Yes, Jan.

Have you tried removing the app then downloading it again and using it?

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Customer reply replied 6 months ago
have tried that.
Technician: Harry, Customer Service replied 6 months ago

Are you a premium member on Spotify?

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Technician: Harry, Customer Service replied 6 months ago

Does Spotify load on your tablet without trying to use the speaker?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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