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I bought a Denon AVR-S920W from BestBuy in December 2016.

Customer Question
I bought a Denon...

I bought a Denon AVR-S920W from BestBuy in December 2016. The HDMI input for my cable box stopped working so I switched it to the DVD hdmi input and that one now does not work. I attempted to return the unit to BestBuy and they refused to credit me for the purchase price and that I had to contact Denon. Can you help me?

Technician's Assistant: What Denon model do you have?

AVR- S920W

Technician's Assistant: What have you tried so far with your Denon system?

I switched out to other hdmi inputs

Submitted: 7 months ago.Category: Home Theater-Stereo
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Answered in 16 hours by:
1/8/2018
Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,828
Experience: IT at Justanswer
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Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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