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I have new Sony WH-1000M2 headphones. I am trying to connect…

Customer Question
I have new Sony...

I have new Sony WH-1000M2 headphones. I am trying to connect to my Yamaha AV receiver (RX-V681). My android phone shows me they are connected, but I get no sound. What am I doing wrong? I am a light weight with tech so be gentle. Thanks.

Technician's Assistant: What is your Yamaha connected to or paired with? Are all cables connected tightly?

It's bluetooth

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

No

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

This is big enough

Submitted: 6 months ago.Category: Home Theater-Stereo
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Answered in 22 hours by:
1/5/2018
Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,848
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 6 months ago

Can you tell me more about what specific content you're wanting to use with the headphones? Cable/satellite channels, roku/netflix, etc?

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