Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My soundbar is working but not the woofer. Samsung. The

Customer Question
My soundbar is working...

My soundbar is working but not the woofer

Technician's Assistant: Who makes your speaker or sound system?

Samsung

Technician's Assistant: What have you tried so far with your Samsung system?

The manuel & another tech last week. was trying to get a person to check it out.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

Model#ps-wm20

Submitted: 7 months ago.Category: Home Theater-Stereo
Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Answered in 10 hours by:
1/4/2018
Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Home Theater-Stereo Question
Customer reply replied 7 months ago
Hi Harry,
The sound bar has a blinking blue light but no sound. If you could visit me on Monday, Wednesday or Friday between 2:00 -6:00 pm when my health care person is here that would be wondrful.
Sincerely,
Charles Weaver
Technician: Harry, Customer Service replied 7 months ago

Charles,

We do not provide home visits. What is your zip code and I can locate someone in your area?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 7 months ago
My zip is 27609.
Technician: Harry, Customer Service replied 7 months ago

Please call:

Audio Exchange

Phone:(###) ###-####/p>

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Home Theater-Stereo Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,824
2,824 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,313 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

23 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
My Yorkville EF500PB is only playing the horn and the woofer
my Yorkville EF500PB is only playing the horn and the woofer is crackling. Is it the woofer? … read more
Louie
Louie
Technician
Associate Degree
1,313 satisfied customers
I have the HWF450 sound bar. It has worked for 4 years and
I have the HWF450 sound bar. It has worked for 4 years and now says there is a problem with the sub woofer usb. Any suggestions? … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
232 satisfied customers
I recently purchased a HT-CT290 sound bar with woofer, the
I recently purchased a HT-CT290 sound bar with woofer, the woofer is not the greatest! any other sub I could use that will pair with bar wirelessly? … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
232 satisfied customers
I have a new samsung television and a new Samsung sound bar.
I have a new samsung television and a new Samsung sound bar. The sound bar comes with a digital optical cable. I can plug the table into the TV port (its not tight), and I cannot get it to plug into t… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
The sub woofer on my soundbar has output of zero according
the sub woofer on my soundbar has output of zero according to the message on the bar. how do i increase the volume on the subwoofer? … read more
Jonathan Stocks
Jonathan Stocks
Lead Technician
Bachelor's Degree
64 satisfied customers
I have a Samsung soundbar with subwoofer and is wall
I have a Samsung soundbar with subwoofer and is wall mounted. It is about 5 years old and no model number is ***** on the subwoofer or the visible soundbar itself, so I don't know the model. It has su… read more
Louie
Louie
Technician
Associate Degree
1,313 satisfied customers
I recently purchased a Samsung surround system, including
I recently purchased a Samsung surround system, including sound bar, woofer, and two small rear speakers. the system is wireless. I have been using the multiroom app for two months with no problem. No… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
I lost the voice in the sub-woofer. Model HW-H550. model
I lost the voice in the sub-woofer. Model HW-H550. … read more
Louie
Louie
Technician
Associate Degree
1,313 satisfied customers
All new system: denon s510bt sony sound bar w/ hdmi and
all new system: denon s510bt sony sound bar w/ hdmi and woofer thatt is wireless. . . . how to connect using hdmi to soundbar … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a klipsch sub woofer 12in. plug it in to house outlet
i have a klipsch sub woofer 12in. plug it in to house outlet and rca cables to reciever to sub woofer all I get is, the digital Ill say display panel on the top of the sub cab will flash once only whe… read more
Louie
Louie
Technician
Associate Degree
1,313 satisfied customers
Vizio Techs, I just hooked up my SB4051 to my 65 inch
Good Morning Vizio Techs, I just hooked up my SB4051 to my 65 inch Samsung 6050 (almost 2 years old). 2 questions: I have an HDMI cable from cable box to Vizio, then another HDMI to the the TV. Have t… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Samsung tv model un65fh6001. I just connected a
I have a Samsung tv model un65fh6001. I just connected a soundbar to it. I was told to switch the internal speakers to external but I cant locate that info on the menu. The tv is 2 years old.… read more
Louie
Louie
Technician
Associate Degree
1,313 satisfied customers
My Samsung PS-WD450 soundbar subwoofer worked perfectly until
My Samsung PS-WD450 soundbar subwoofer worked perfectly until last night but today suddenly it does not turn on...it doesn't even show the red light in the on/off area (no light either in the wireless… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am having difficulty programming my R10B to play through
I am having difficulty programming my R10B to play through a new Samsung 4k TV. How do I program the remote? I cannot get a flashing yellow light… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I plan on getting a soundbar Vizio S2920W-C0. It has a input
I plan on getting a soundbar Vizio S2920W-C0. It has a input (?) for a sub-woofer . I checked with Vizio and you don't sell the sub-woofer; I was told to buy it a store. Unfortunately, since I don't k… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Hi, I have a Samsung Soundbar (HW-F551) & Subwoofer (PS-WF-551)
Hi, I have a Samsung Soundbar (HW-F551) & Subwoofer (PS-WF-551) which were both bought together, brand new around six months ago. These were attached to my TV and automatically synced. For the last co… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Yamaha YSP-4000. Samsung 3d TV. Samsung 3d Bluray.
I have a Yamaha YSP-4000. Samsung 3d TV. Samsung 3d Bluray. Comcast cable (HD). A Roku. The TV is new as of yesterday. Previously I plugged everything into the Yamaha soundbar and ran a single HDMI to… read more
BenderLore
BenderLore
A/V System Programmer
Vocational, Technical or Trade Scho
70 satisfied customers
Im trying to hook up my ilive soundbar with wireless woofer
I'm trying to hook up my ilive soundbar with wireless woofer to an Emerson flat screen TV (HD). I can't get any sound and I'm frustrated. Help?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x