Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My receiver says decoder off and I have no sound, I’ve tried…

Customer Question
My receiver says decoder...

My receiver says decoder off and I have no sound, I’ve tried turning it off and on, I don’t know how all of a sudden this happens

Technician's Assistant: What is your speaker connected to or paired with? Are all cables connected tightly?

They appear to be

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

No, there’s only one

Submitted: 6 months ago.Category: Home Theater-Stereo
Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Answered in 3 hours by:
1/1/2018
Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,616
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Home Theater-Stereo Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1,313
1,313 Satisfied Customers
Experience: Have been in the business 25+ yrs., down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,313 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

23 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
I can't get either my phone or iPad to connect with my Bose
Good morning! I can't get either my phone or iPad to connect with my Bose Bluetooth speaker model #4J4255 … read more
Harry
Harry
Customer Service
2,616 satisfied customers
When i turn on the tv and rxa660 reads decoder off. The tv
when i turn on the tv and rxa660 reads decoder off. … read more
Louie
Louie
Technician
Associate Degree
1,313 satisfied customers
How do you turn on a decoder on a yahama amplifier? My
How do you turn on a decoder on a yahama amplifier? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I turn the volume up middle to high and the receiver shuts
I turn the volume up middle to high and the receiver shuts itself off … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Receiver produce 7.1 sound even after I calibrated the
receiver produce 7.1 sound even after I calibrated the configuration? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
This is more of a sound system question but it is all hooked
This is more of a sound system question but it is all hooked to the television so I'll give it a shot. We have an Onkyo receiver with surround sound speakers. The center channel works MOST of time but… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I am not getting any sound when using a Roku 3 with my
I am not getting any sound when using a Roku 3 with my Yamaha 573 receiver - HDMI. it used to work, Yahama is showing decoder off… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Aric I'm Wendell. my problem is that when you select radio
hi Aric I'm Wendell. my problem is that when you select radio it amplifier has a message "decoder off all other input works fine.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Auto setting for a Sony hbde770w connected to a LG 55lk520 The
Auto setting for a Sony hbde770w connected to a LG 55lk520 The tv audio will not come thru sorround sound speskers… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Hello aric, i have recently bought yamaha v 373 receiver with
Hello aric, i have recently bought yamaha v 373 receiver with 5.1. I am novice in this home theatre system. I have setup everything. But not yet happy with the sound. Not able to hear the total surrou… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have Samsung 60F6400 and Denon AVR-E300. Your advice on ARC
I have Samsung 60F6400 and Denon AVR-E300. Your advice on ARC connection enabled me to get sound. My problem is the Denon only produces "Stereo TV" (front left & right only). No center or rear speaker… read more
Louie
Louie
Technician
Associate Degree
1,313 satisfied customers
Cant get ARC to work between Vizio LED HDTV M701​D-A3 and Sony
Cant get ARC to work between Vizio LED HDTV M701​D-A3 and Sony AV receiver...want to use TV apps through surround sound… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have an RX 703v receiver, but no manual. When using it as
I have an RX 703v receiver, but no manual. When using it as an FM radio receiver, I've occasionally (accidentally) touched one of the buttons (NOT the mute button) that causes loss of all sound/audio.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Sony STR DN 2010 AV Receiver that keeps reverting
I have a Sony STR DN 2010 AV Receiver that keeps reverting to Linear PCM 48....despite selecting HDMI 1 or any other input....and thus, NO SOUND!....I'm getting video, but nothing for sound… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have an AVR-1705/685 receiver with surround sound
i have an AVR-1705/685 receiver with surround sound speakers. It was operating just fine. Turned everything off (TV, receiver, Comcast DVR box). Later turned it all back on with comcast remote; had no… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have an onkyo surround sound receiver, a motorola cable box
I have an onkyo surround sound receiver, a motorola cable box pvr, two sony dvd players (one blue ray) and a logitech harmony one remote. I have made sure the harmony one is programmed correctly. Ever… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have Yamaha AV receiver RX-V571, when switch it on for
I have Yamaha AV receiver RX-V571, when switch it on for tuner (Radio), I do not have any sound from speakers and the receiver panel shows DECODER OFF. Kindly advice me how to have sound back from spe… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a DENON AVR-1312 ... the video signal somewhere betwen
I have a DENON AVR-1312 ... the video signal somewhere betwen the cable box, receiver and TV is lost. I've trobleshot the problem (checked cables, connected directly from cable box to TV, etc) and fou… read more
Federico
Federico
Licenciate
Master's Degree
44 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x