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My control 4 remote is not working. it is waiting for

Customer Question
My control 4 remote...

My control 4 remote is not working. it is waiting for network but also updating firmware?

Technician's Assistant: What's the brand and model of your product?

Control 4 and I think it is sr 250

Technician's Assistant: What have you tried so far?

Changing batteries

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Going into my basement by the system

Submitted: 6 months ago.Category: Home Theater-Stereo
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Customer reply replied 6 months ago
when do I get help?
Answered in 4 hours by:
12/31/2017
Technician: ITPeter, Engineer replied 6 months ago
ITPeter
ITPeter, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 20,339
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 6 months ago
Kk
Technician: ITPeter, Engineer replied 6 months ago

If the update is complete and the remote still shows waiting for network try restarting all network equipment, including any modems. routers, switches, extenders, etc.

Let me know if that works?

--------------------

Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating.

Pete.

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Customer reply replied 6 months ago
We unplugged and replugged the entire system
Customer reply replied 6 months ago
If we unplug the router will it mess up the rest if the computers in the house
Technician: ITPeter, Engineer replied 6 months ago

It will stop all connections temporarily.

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Customer reply replied 6 months ago
I will try this tomorrow and get. Back to you. I can't risk screwing up the entire house connection this late at night
Customer reply replied 6 months ago
I don't believe that is the problem. I think I need to resync the remote with the system
Technician: ITPeter, Engineer replied 6 months ago

Ok, you can try tomorrow and let me know.

The router controls all network connections. If there is a glitch in it, a reset usually works.

Did you recently have any power outages?

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Customer reply replied 6 months ago
No nothing it just disconnected
Technician: ITPeter, Engineer replied 6 months ago

Ok, let me know if the router restart works tomorrow.

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Customer reply replied 6 months ago
Kk I will be in touch in the morning
We need to watch the ball drop!
Technician: ITPeter, Engineer replied 6 months ago
Ok keep in touch and enjoy the ball drop!
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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