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I have a Denon AVR-2100W. I use wireless headphones with the…

Customer Question
I have a Denon AVR-2100W...
I have a Denon AVR-2100W. I use wireless headphones with the OPTION BUTTON in the all stereo zone mode I dropped the remote and now I am not getting audio. The screen prompts are working correctly. What might of changed when the remote hit the floor. It appears to turn on the ALL ZONE STEREO, but the headphones are not responding. I tried to reset a few things and most likely screwed up the settings
Submitted: 7 months ago.Category: Home Theater-Stereo
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Customer reply replied 7 months ago
it is just the audio to the headphones that is giving me problems
Answered in 7 minutes by:
12/30/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 31,344
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Is sound still coming from the big speakers?

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Customer reply replied 7 months ago
everything is working as it should. When I press the option button on the remote and choose all zone stereo it appears to turn on but does not.
Technician: Nathan, Engineer replied 7 months ago

Try pressing the Zone2 button at the top of the remote and let me know if that brings up the headphone sound for you

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Customer reply replied 7 months ago
It did not help
Technician: Nathan, Engineer replied 7 months ago

Are the headphones, or rather their transmitter base, connected to the Z2 ports on the back of the denon?

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Customer reply replied 7 months ago
I had been using them when the remote dropped and changed something
Technician: Nathan, Engineer replied 7 months ago

Okay so you need to use the Zone2 button to turn zone 2 on, but also right after you need to set the zone 2 source,

so press zone2, then press Power

then press zone2 again, and immediately after press the source mode you want (like cable/satellite).

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Customer reply replied 7 months ago
That didn’t help.
Technician: Nathan, Engineer replied 7 months ago

The denon has to be set to the correct zone mode for it to work, so that is what you are missing here. It can be hard to set that from the remote though, try it on the front panel of the receiver itself,

on the receiver, press the Z2 button, it should indicate zone 2 on (if not, press once more),

then press Z2 source and immediately after turn the source knob to the desired input setting (cable, dvd, etc),

then press z2 source again then turn the volume knob up.

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Customer reply replied 7 months ago
That didn’t work either.
Technician: Nathan, Engineer replied 7 months ago

After doing the above, did you set the Option button back to all channel stereo

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Customer reply replied 7 months ago
I did. Looks like a trip to the shop.
Technician: Nathan, Engineer replied 7 months ago

It is unlikely that just dropping the remote would cause this, though it is possible.

The next thing you can try here is a factory reset of the denon,

it will clear all the settings, so you'll have to go through all the initial setup again, but if you took it in for repairs this is the first thing they'd do there and you'd have ti set it up again anyway (or a new one).

Power it off

Press the Tuner Preset +- buttons on the front and hold

keep holding while powering back on until the display flashes, then let go and run through the setup

you'll have to set the Amp Assign function to 7.1+z2, and then set the zone2 source and volume again (as I indicated earlier).

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Customer reply replied 7 months ago
Ok sir I will give that a try.
Technician: Nathan, Engineer replied 7 months ago

Thanks, ***** ***** luck!

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