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I bought 6 series bose Accoustimax Speaker. With Onkyo

Customer Question
I bought 6 series...

I bought 6 series bose Accoustimax Speaker

Technician's Assistant: What Bose model do you have?

With Onkyo receiver i have connected but it is still not working can u help pls

Technician's Assistant: What have you tried so far with your Bose system?

I have connected as advised by bose and Onyo Manual i have tried different port of the HDMI still not working no sound at all

Submitted: 6 months ago.Category: Home Theater-Stereo
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Answered in 1 minute by:
12/25/2017
Technician: Aric, Engineer replied 6 months ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 47,521
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Technician: Aric, Engineer replied 6 months ago

What model Onkyo do you have- is it new? Also if using HDMI there are more complex steps. So please reply back with the model number off the back of your TV as well. ALL of this info is NEEDED!

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Customer reply replied 6 months ago
Tx-SR373
Technician: Aric, Engineer replied 6 months ago

Read my entire info request again and reply back.

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Customer reply replied 6 months ago
It is sony smart tv
Technician: Aric, Engineer replied 6 months ago

When using HDMI there are more complex steps. So reply back with the model number off of the back of the TV as well please. Sony Smart TV is not the model number of the Sony Smart TV.

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Customer reply replied 6 months ago
Model no of the TV is KDL-50W790B
Technician: Aric, Engineer replied 6 months ago

Thank you very much. When using HDMI "ARC" (audio return channel) is required to get audio from the TV to the receiver. Before we get into that, please connect an antenna to the FM antenna jack on the Onkyo and select FM. Let me know if the built in tuner produces music through the Onkyo.

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Customer reply replied 6 months ago
in as moment
Technician: Aric, Engineer replied 6 months ago

Okay sounds good.

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Technician: Aric, Engineer replied 6 months ago

FM tuner- IS THERE sound?

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Technician: Aric, Engineer replied 6 months ago

Are you still with me here??

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Customer reply replied 6 months ago
nope
Customer reply replied 6 months ago
not working
Technician: Aric, Engineer replied 6 months ago

Okay, then you don't have things hooked up right or you have faulty equipment. Who connected the speakers?

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Technician: Aric, Engineer replied 6 months ago

Did you run the Accu EQ Microphone calibration as stated in the manual for the Onkyo? Did THAT have sound?

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Customer reply replied 6 months ago
hwo do i go about it
Technician: Aric, Engineer replied 6 months ago

Let's back up. Is this receiver brand new and did you run through ANY of the setup in the manual??

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Customer reply replied 6 months ago
after connecting the am radio antenna,i am getting sound
Technician: Aric, Engineer replied 6 months ago

Oh good!

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Technician: Aric, Engineer replied 6 months ago

Sound from AM radio I presume?

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Customer reply replied 6 months ago
i hope the $35 is one time payment cos i will cancell after this transaction
Technician: Aric, Engineer replied 6 months ago

I'm NOT PRIVY to billing and am a USER OF THE SITE. Now which HDMI port on the TV is the Onkyo connected to?

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Customer reply replied 6 months ago
HDMI 4
Technician: Aric, Engineer replied 6 months ago

HDMI 2 on the Sony TV is the audio return channel. Plug the cable from the receiver into HDMI 2. Then follow the steps below using the Sony remote:

1. After making a connection, press the HOME button, then select [Settings]. 2. Select [Sound] → [Speakers] → [Audio System]. The connected audio system is turned on automatically. The volume can be controlled using the TV’s remote control. To return to the last viewed source, press the HOME button twice

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Technician: Aric, Engineer replied 6 months ago

Let me know if you have sound when you view an HDMI connected source on the TV when you're done those steps (example: cable box, Blu Ray, etc.)?

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Customer reply replied 6 months ago
no sound
Technician: Aric, Engineer replied 6 months ago

Okay I've got to run, so I'll opt out now.

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Customer reply replied 6 months ago
u want to leave without helping me
Customer reply replied 6 months ago
this is unfair
Customer reply replied 6 months ago
there is no sound
Customer reply replied 6 months ago
You guys are fraud.Pls return my money.
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