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Why does my BDP-S6700 sometimes have black moments while…

Customer Question
Why does my BDP-S6700...

Why does my BDP-S6700 sometimes have black moments while playing a Blu Ray disc?

Technician's Assistant: How old is your BDP-S6700?

2016 or 2017

Technician's Assistant: What have you tried so far with your BDP-S6700?

Just playing discs. Some work fine, others will have the black moments or go to totally white screen

Submitted: 7 months ago.Category: Home Theater-Stereo
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Answered in 4 hours by:
12/24/2017
Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 2,625
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
i do not see an answer to my question.
Technician: Harry, Customer Service replied 6 months ago

Please be more specific with the issue.

Does it always happen with the same disc? Does it always happen at the same time? Is it completely random?

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Customer reply replied 6 months ago
Some discs (all Blu Ray) play fine, others have the problem that I described. it appears to be totally random when it does happen
Technician: Harry, Customer Service replied 6 months ago

When it goes to a white screen, do you have to do anything to get it back to playing again?

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Customer reply replied 6 months ago
I have had to start the disc over.
Technician: Harry, Customer Service replied 6 months ago

If you put the same disc back in, does it happen again to that disc?

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Customer reply replied 6 months ago
On one disc, it happened again. The disc last night, I started again and fast forwarded to the point it had stopped (about 3/4 of the way through the movie) and it played to the end without a problem.
Technician: Harry, Customer Service replied 6 months ago

Unfortunately, this is an extremely difficult issue to troubleshoot since it is completely at random.

Have you tried unplugging the unit from the wall and waiting 1 minute then plugging it back in?

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Customer reply replied 6 months ago
No. I can try that but we are getting ready for the family to arrive and probably will not have time today to continue to play with it.
Technician: Harry, Customer Service replied 6 months ago

No problem.

Take your time and Merry Christmas

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