Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Why does my BDP-S6700 sometimes have black moments while…

Customer Question
Why does my BDP-S6700...

Why does my BDP-S6700 sometimes have black moments while playing a Blu Ray disc?

Technician's Assistant: How old is your BDP-S6700?

2016 or 2017

Technician's Assistant: What have you tried so far with your BDP-S6700?

Just playing discs. Some work fine, others will have the black moments or go to totally white screen

Submitted: 4 months ago.Category: Home Theater-Stereo
Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Answered in 4 hours by:
12/24/2017
Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 1,722
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 4 months ago
i do not see an answer to my question.
Technician: Harry, Customer Service replied 4 months ago

Please be more specific with the issue.

Does it always happen with the same disc? Does it always happen at the same time? Is it completely random?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 4 months ago
Some discs (all Blu Ray) play fine, others have the problem that I described. it appears to be totally random when it does happen
Technician: Harry, Customer Service replied 4 months ago

When it goes to a white screen, do you have to do anything to get it back to playing again?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 4 months ago
I have had to start the disc over.
Technician: Harry, Customer Service replied 4 months ago

If you put the same disc back in, does it happen again to that disc?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 4 months ago
On one disc, it happened again. The disc last night, I started again and fast forwarded to the point it had stopped (about 3/4 of the way through the movie) and it played to the end without a problem.
Technician: Harry, Customer Service replied 4 months ago

Unfortunately, this is an extremely difficult issue to troubleshoot since it is completely at random.

Have you tried unplugging the unit from the wall and waiting 1 minute then plugging it back in?

Ask Your Own Home Theater-Stereo Question
Customer reply replied 4 months ago
No. I can try that but we are getting ready for the family to arrive and probably will not have time today to continue to play with it.
Technician: Harry, Customer Service replied 4 months ago

No problem.

Take your time and Merry Christmas

Ask Your Own Home Theater-Stereo Question
Was this answer helpful?
Ask Harry Your Own Question
Harry
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 1,722
1,722 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,250 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

21 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
I'm trying to get ARC to work on my Samsung TV and Yamaha
hi....i'm trying to get ARC to work on my Samsung TV and Yamaha receiver....I have an X1 4k tv input from COmcast … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
How can i extend the listening range of my sennheiser
how can i extend the listening range of my sennheiser headphones … read more
Harry
Harry
Customer Service
1,722 satisfied customers
I cannot get the mcacc to work on my pioneer sc-lx57, I have
Hi I cannot get the mcacc to work on my pioneer sc-lx57 … read more
Louie
Louie
Technician
Associate Degree
1,250 satisfied customers
Trying to connect Bose sound link to operate wired house
Trying to connect Bose sound link to operate wired house speakers via Nad receiver. Will bose sound link work on nad receiver model t758 … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Im trying to change my background on my ddx374 kenwood but
Im trying to change my background on my ddx374 kenwood but have no clue what to do … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I have a Sony HT-CT800 sound bar with a wiewless sub woofer.
Thank you. I have a Sony HT-CT800 sound bar with a wiewless sub woofer. The SW stopped working. I have moved it closer to the sound bar but it still doesn't work. Is there a way to reset it or oany fi… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just bought a Terk AF-1 antenna off a customer on ebay and
I just bought a Terk AF-1 antenna off a customer on ebay and I hook it up on my stereo but where does the power cord get plug into.. can you send me how to hook it up … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Have a bose acoustic wave music system flip lid up put in cd
have a bose acoustic wave music system flip lid up put in cd close it will start out playing cd then stop playing and justs spins open lid put back down will play cd then just takes off spinning … read more
Harry
Harry
Customer Service
1,722 satisfied customers
I have nuvo e6dxs system all off buttons on controllers are
I have nuvo e6dxs system all off buttons on controllers are flashing. … read more
Harry
Harry
Customer Service
1,722 satisfied customers
I have a Sony 4k UDH tv and a SonySTR DH 50 sound receiver
I have a Sony 4k UDH tv and a SonySTR DH 50 sound receiver The my Apple TV settings are 4k the screen blacks out when I turn the volume up or down … read more
Harry
Harry
Customer Service
1,722 satisfied customers
My RXV675 is stuck on network verifying. Yamaha. Unplugging
I installed a new modem and router then this happened… read more
Harry
Harry
Customer Service
1,722 satisfied customers
I short-circuit my speakers in my unit. Can I RECOVER THE
I short-circuit my speakers in my unit. Can I RECOVER THE UNIT FROM THIS MISTAKE … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
I just received my Bose Mini-link 2 back from you for
Hi I just received my Bose Mini-link 2 back from you for repair.I am not able to get my apple iPhone 6 to link with it and I have watched all videos related to this... doing nothing different from wha… read more
Harry
Harry
Customer Service
1,722 satisfied customers
I have a Yamaha RX-A800 Home Theatre receiver that controls
I have a Yamaha RX-A800 Home Theatre receiver that controls audio and video. The HDMI port has stopped working … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I am trying to connect a new Alexa—Echo. Your written
I am trying to connect a new Alexa—Echo. Your written instructions r weak and confusing. … read more
Harry
Harry
Customer Service
1,722 satisfied customers
I want to play my tv through my soundtouch 300 soundbar and
I want to play my tv through my soundtouch 300 soundbar and soundtouch 30 at the same time! … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I let a friend borrow my Bose Soundsport earphones. He
I let a friend borrow my Bose Soundsport earphones. He sync'd it to his IPad. Now I can't sync it to my phone again. It keeps syncing to his IPad. … read more
Harry
Harry
Customer Service
1,722 satisfied customers
Have a Denon AWR-x1200 and LG OLED55B6P TV. Moved to new
Have a Denon AWR-x1200 and LG OLED55B6P TV. Moved to new location and could not power front speakers with wires. Got a LG Sh-7B soundbar with wireless subwoofer. Technician hooked it up with HDMI goin… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x