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Home Theater-Stereo

Use this Denon receiver AVR 391 to play my sonos system.

Customer Question
Use this Denon receiver...

Use this Denon receiver AVR 391 to play my sonos system. Suddenly not working....??????

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

1 week

Technician's Assistant: Do you plan on doing the work yourself?

Trying but give up. Wondering how to reset the receiver

Technician's Assistant: Anything else we should know to help you best?

Not really

Submitted: 2 months ago.Category: Home Theater-Stereo
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Answered in 22 hours by:
12/22/2017
Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 1,059
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
Tried everything, still not working
Technician: Harry, Customer Service replied 2 months ago

Unplug the power cord

Wait 1 minute

Plug in the power cord and power it back on

Do you still have the issue?

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Customer reply replied 2 months ago
Already did that. Still have same issue not working.
Technician: Harry, Customer Service replied 2 months ago

How old is the unit?

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Customer reply replied 2 months ago
It’s the earliest unit, 5 yrs old, probably discontinued
Technician: Harry, Customer Service replied 2 months ago

Yes, it is an older unit.

Unfortunately, this type of issue would need to be looked at locally and it would likely cost more to repair than to buy a new unit.

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Harry
Harry
Harry, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 1,059
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Experience: IT at Justanswer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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