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Denon AVR 1611 wont connect to Sony Bravia through HDMI ARC…

Customer Question
Denon AVR 1611 wont...

Denon AVR 1611 wont connect to Sony Bravia through HDMI ARC ports

Technician's Assistant: What Denon model do you have?

AVR 1611

Technician's Assistant: What have you tried so far with your Denon system and your Bravia?

Reset Denon. Started Denon and TV. Plugged Sony HDMI ARC port into Denon HDMI ARC port. Selected TV on Denon source selector. Set Sony sound settings to External Speakers. Denon does not see HDMI source or produce any sound from Sony.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

I can get everything to work by using the Audio output from Sony into Sat/Cable Ausio inputs to Denon. Wondering if sound will be better through HDMI ARC and if so, how to get it to work.

Submitted: 8 months ago.Category: Home Theater-Stereo
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Answered in 1 minute by:
12/20/2017
Technician: Jack, Technician replied 8 months ago
Jack
Jack, Technician
Category: Home Theater-Stereo
Satisfied Customers: 11,343
Experience: 35+ years as audio/video repair and installation tech.
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

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Customer reply replied 8 months ago
Not at home right now. Don't have that.
Customer reply replied 8 months ago
Please stop. I just saw a notice that said I was getting charged $36 for this, NOT the $5 deposit that was mentioned when I provided credit card info. Please stop and refund deposit.
Technician: Jack, Technician replied 8 months ago

Please use this link or phone number for these questions, i have absolutely nothing to do with billing here;
http://ww2.justanswer.com/help 1.***-***-****

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Customer reply replied 8 months ago
No thanks. Maybe some other time.
Technician: Jack, Technician replied 8 months ago

If that is about a phone offer , wasn`t me either

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