Home Theater-Stereo

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Trying to connect to tv but can't get sound, samsung

Customer Question
Trying to connect to...

Trying to connect to tv but can't get sound

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung series7. brand new

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It's telling me to plug cable in but cable is alread plugged in correctly

Technician's Assistant: How long has this been an issue with your SERIES7? What happened right before this?

I only just connected for first time

Submitted: 8 months ago.Category: Home Theater-Stereo
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Answered in 5 minutes by:
12/18/2017
Technician: Aric, Engineer replied 8 months ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 47,823
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Technician: Aric, Engineer replied 8 months ago

What exactly are you trying to connect to the TV? Is there a cable box of some sort you're referring to? What cables are being used (please elaborate)?

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Customer reply replied 8 months ago
bose st300 soundbar
Technician: Aric, Engineer replied 8 months ago

Bose soundbar requires an optical cable to the TV. So again- what cable are you using?

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Technician: Aric, Engineer replied 8 months ago

Note that the site will send you a phone call offer- that is NOT from me. It is sent without my consent and I am not available by phone. To see MY REPLY, "X" out of the offer and view the page that we have been typing on.

What cable(s) are being used (please elaborate)?

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Technician: Aric, Engineer replied 8 months ago

Are you still there??

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Technician: Aric, Engineer replied 8 months ago

You would connect an OPTICAL cable from the TV's "digital audio out" port into the optical in on the Bose in order to get sound.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Customer reply replied 8 months ago
still waiting for my phone call
Technician: Aric, Engineer replied 8 months ago
I'm not available by phone, did you read my replies above??
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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