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I have a Sonos sound bar that I cannot get to work. Who can…

Customer Question
I have a Sonos...

I have a Sonos sound bar that I cannot get to work. Who can help me with that?

Technician's Assistant: Who makes your speaker or sound system?

Sonos

Technician's Assistant: What have you tried so far with your sound system?

Just to get it to play sound with a tv program

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

No... just how to get it to play sound through the optical cable

Submitted: 2 months ago.Category: Home Theater-Stereo
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Answered in 4 minutes by:
12/11/2017
Technician: Aric, Engineer replied 2 months ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 46,131
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Technician: Aric, Engineer replied 2 months ago

What's the model number off of the back of the TV?

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Customer reply replied 2 months ago
one minute while I get it.
Technician: Aric, Engineer replied 2 months ago

Okay, that sounds good.

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Customer reply replied 2 months ago
UN65JU6700FXZA
Customer reply replied 2 months ago
It's a Samsung smart tv
Technician: Aric, Engineer replied 2 months ago

Thank you. Did you go into the Samsung MENU and shut off the internal speakers?

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Technician: Aric, Engineer replied 2 months ago

What source are you trying to play on the TV right now (DVD player, cable box, etc.)?

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Technician: Aric, Engineer replied 2 months ago

What source are you trying to play on the TV right now (DVD player, cable box, etc.)?

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Customer reply replied 2 months ago
I'm just trying to hear the sound from the optical cable connection to the tv
Technician: Aric, Engineer replied 2 months ago

Right and what source are you playing on the TV please.

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Technician: Aric, Engineer replied 2 months ago

Not all sources will output from the optical- which is why I'm asking.

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Customer reply replied 2 months ago
I just unplugged a Bose speaker that was working fine with the optical cable.
Technician: Aric, Engineer replied 2 months ago

Which model Sonos is this please- a Playbar?

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Customer reply replied 2 months ago
I was simply watching a program on my Comcast cable box
Technician: Electrotech2017, Audio and Video Technician replied 2 months ago
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: Home Theater-Stereo
Satisfied Customers: 282
Verified
Phone call session started
Technician: Richard, Customer Service replied 2 months ago
Richard
Richard, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 42,363
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the soundbar (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Richard
Richard
Richard, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 42,363
42,363 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

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