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I have Panasonic Plasma TV Model TH 42PZ800A 10 years old…

Customer Question
I have Panasonic Plasma...

I have Panasonic Plasma TV Model TH 42PZ800A 10 years old and trying to connect a Panasonic sound bar and sub woofer model SC HTB688 new to the TV via an optical cable.

Technician's Assistant: What Panasonic model do you have? How old is it?

Above TV is Plasma TH42PZ800A and sound bar is SC HTB688 via optical cable but no sound.

Submitted: 8 months ago.Category: Home Theater-Stereo
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
12/11/2017
Technician: ITPeter, Engineer replied 8 months ago
ITPeter
ITPeter, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 20,609
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ITPeter, Engineer replied 8 months ago

After connecting the sound bar to the optical output, did you set the audio output to ON using the TV menu?

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Technician: ITPeter, Engineer replied 8 months ago
I haven't heard back from you yet - please reply and let me know if you still need assistance with this.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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