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I have Panasonic Plasma TV Model TH 42PZ800A 10 years old…

Customer Question
I have Panasonic Plasma...

I have Panasonic Plasma TV Model TH 42PZ800A 10 years old and trying to connect a Panasonic sound bar and sub woofer model SC HTB688 new to the TV via an optical cable.

Technician's Assistant: What Panasonic model do you have? How old is it?

Above TV is Plasma TH42PZ800A and sound bar is SC HTB688 via optical cable but no sound.

Submitted: 2 months ago.Category: Home Theater-Stereo
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
12/11/2017
Technician: ITPeter, Engineer replied 2 months ago
ITPeter
ITPeter, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 19,158
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ITPeter, Engineer replied 2 months ago

After connecting the sound bar to the optical output, did you set the audio output to ON using the TV menu?

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Technician: ITPeter, Engineer replied 2 months ago
I haven't heard back from you yet - please reply and let me know if you still need assistance with this.
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ITPeter
ITPeter
ITPeter, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 19,158
19,158 Satisfied Customers
Experience: Electronic Engineer

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