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I have a Kenwood DV-6050 5-disk DVD player with a disk stick…

Customer Question
I have a Kenwood...

I have a Kenwood DV-6050 5-disk DVD player with a disk stick inside. I can't remove it and the disk tray will not close all the way. How do I get the tray out to retrieve the disk?

Technician's Assistant: Is your DV-6050 system connected to or paired with anything?

Connected to a Yamaha AV receiver.

Technician's Assistant: What have you tried so far with your DV-6050?

Just opening and closing tray and rotating disk cradle.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

I don't think so.

Submitted: 7 months ago.Category: Home Theater-Stereo
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Answered in 9 minutes by:
12/10/2017
Technician: Electrotech2017, Audio and Video Technician replied 7 months ago
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: Home Theater-Stereo
Satisfied Customers: 320
Experience: Audio & Video Technician
Verified
Hello my name is ***** ***** I'm happy to assist you with your CD player issue.
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Technician: Electrotech2017, Audio and Video Technician replied 7 months ago
It sounds like one of your discs got stuck behind the tray inside of the unit. In order to prevent any further damage to the unit, I would recommend to remove the screws for the top cover and remove the stuck disc manually in the hope it will free up the tray mechanism. In some cases a stuck CD causes the loading mechanism to be out of timing. That would need a technician to disassemble the mechanism and fix that. So I hope removing the stuck disc will fix your issue. Let me know. Thanks
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Category: Home Theater-Stereo
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