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I have a Sore wave radio with a cd player. The cd will not…

Customer Question
I have a Sore...

I have a Sore wave radio with a cd player. The cd will not play. I have run a cleaner disk through it. Where can I get i looked at?

Technician's Assistant: Who makes your speaker or sound system?

Bose

Technician's Assistant: What have you tried so far with your Bose system?

I have used a cleaner cd. It did not work and will not take it a second time

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

Its a Bose wave system a table top radio and cd player

Submitted: 7 months ago.Category: Home Theater-Stereo
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Answered in 6 minutes by:
12/8/2017
Technician: Aric, Engineer replied 7 months ago
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 47,505
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Technician: Aric, Engineer replied 7 months ago

The issue you're having is due to the laser lens being either contaminated (dirty), or faulty (scratched or mis-aligned).

You can try a couple of several methods of cleaning the laser lens to see if it helps clear up the problem. The first (which you've tried) is to purchase a CD/DVD laser lens cleaner disc, and run it through the system several times.

If your player is not reading any discs at all though, then try purchasing a can of compressed air (available at PC or AV retailers). Insert the spray tip of the can into the disc slot and liberally spray to remove any dirt/debris/etc.

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Technician: Aric, Engineer replied 7 months ago

Make sure the unit is unplugged when you try those steps- and once complete- plug it back in.

However, if this does not work, then the player is in need of service- more specifically the disc mechanism in the system has malfunctioned. In this case you would need to contact Bose Service, as they are the only ones that repair their systems:
BOSE:
For assistance with your product, please call us toll-free at 1-***-***-****. For help with our aviation headsets, call 1-***-***-****.
For the best possible service, please have your product nearby when you call. Hours of operation: Monday – Friday: 8:30 AM – 8 PM ET

Other than that, I'm sorry for the bad news here and wish there were a quick fix.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

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Technician: Aric, Engineer replied 7 months ago

Please view my reply for the answer to your question.

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