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I have a DRA-697C1.it turns on, but does not produce any…

Customer Question
I have a DRA-697C1.it...

I have a DRA-697C1.it turns on, but does not produce any sound. I have tried both the radio and the CD player. Three questions, 1.do you have any idea what the problem is, 2. Could you give me instructions on how to fix it and 3 given the age of the unit, is it worthwhile getting it fixed, if it is fixable.

Technician's Assistant: What is your speaker connected to or paired with? Are all cables connected tightly?

The speakers are plugged in to the receiver and I checked the connections. The unit has not been moved since the last time it was played. A possible problem is that it was left on the last time it was played , was on for several days and may have overheated. Is that possible?

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

I tried only the radio that is part of the receiver and the CD player that is attached to it. I do not have anything else to attach.

Submitted: 8 months ago.Category: Home Theater-Stereo
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Answered in 5 minutes by:
12/7/2017
Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 31,357
Experience: Custom home theater installer. Authorized dealer top brands
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me exactly what lights/indicators you see on the front of the denon currently?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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