Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Sound system switches on, but no sound comes out! Two

Customer Question
Sound system switches on...

Sound system switches on, but no sound comes out!

Technician's Assistant: What is your speaker connected to or paired with? Are all cables connected tightly?

Two speakers are connected to CD Receiver RCD-M40/RCD-M40DAB

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

Have tried CD which plays, but no sound comes out

Technician's Assistant: The Home Theater Technician will be able to walk you through that. Anything else you want the Theater Expert to know before I connect you?

No thank you.

Submitted: 4 months ago.Category: Home Theater-Stereo
Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Answered in 1 hour by:
12/2/2017
Technician: Nathan, Engineer replied 4 months ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 28,949
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Home Theater-Stereo Question
Technician: Nathan, Engineer replied 4 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty amplifier circuit or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv) though repairs are often not feasible unless it is still under the factory warranty as it can cost as much to fix as to buy a new system.

I can help you with finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

Ask Your Own Home Theater-Stereo Question
Customer reply replied 4 months ago
Thanks for your help.I have taken the system back to the retailer.
It's OK now.Thanks, again.Kevin O'Loughlin.
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 28,949
28,949 Satisfied Customers
Experience: Custom home theater installer. Authorized dealer top brands

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,250 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

21 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
Have an hdr185 headphone set hooked up to my new tv setup,
Have an hdr185 headphone set hooked up to my new tv setup, TiVo Roamio bov with Samsung led tv. Can't make it work. Unit worked previously with previous cable setup. Help … read more
Nathan
Nathan
Engineer
28,949 satisfied customers
I have a Yamaha rxv3300 I power it on and no front display
I have a Yamaha rxv3300 I power it on and no front display and shuts right back down please help … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
154 satisfied customers
I am trying to get alexa working. Amazon echo dot. Going to
I am trying to get alexa working. JA: What's the brand and model of your product? Customer: Amazon echo dot JA: What have you tried so far? Customer: going to http://alexa.amazon.com JA: Anything else… read more
Harry
Harry
1,383 satisfied customers
I have an Echo Show. When I returned home from a vacation, I
I have an Echo Show. When I returned home from a vacation, I had no connections with the internet and the Echo was completely down. I shut everything down and restarted after 5 minutes. I have connect… read more
Harry
Harry
1,383 satisfied customers
I just purchased a Yamaha Receiver R-N303 and a Project
I just purchased a Yamaha Receiver R-N303 and a Project Debut Carbon DC with Edifier speakers, I can play FM and CD's but not my turntable -- Help … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
154 satisfied customers
I have the Bose speaker that sits under your TV base. It has
I have the Bose speaker that sits under your TV base. It has been fabulous for a few years. The volume will no longer increase. I tried new batteries in the remote. Any ideas? … read more
Harry
Harry
1,383 satisfied customers
The problem is with headphones, not TV. I have recently
The problem is with headphones, not TV. I have recently received a new set of Beoplay H4 headphones. I have successfully paired them with my Denon receiver. However, the headphones receive a signal in… read more
Harry
Harry
1,383 satisfied customers
Having an issue with my sharp lc 60le450u tv connecting my
Having an issue with my sharp lc 60le450u tv connecting my yamaha ats-1060 sound bar. I use an Amazon Forestick for my TV service but can't seem to figure out how to get this connected. Can you help? … read more
Nathan
Nathan
Engineer
28,949 satisfied customers
We have a 2017 iMac pro and also a Viewsonic RCP01071
Hi we have a 2017 iMac pro and also a Viewsonic RCP01071 projector hooked up. We have an HDMI from projector to USBC thunderbolt adaptor to iMac pro. The signal is not great but also is cutting in and… read more
Harry
Harry
1,383 satisfied customers
When I hook up the dvd player everthing is fine accept I get
when I hook up the dvd player everthing is fine accept I get audio from the tv program instead of from the dvd playing … read more
Nathan
Nathan
Engineer
28,949 satisfied customers
I have an LG TV that does not have an optical outlet. I have
I have an LG TV that does not have an optical outlet. I have a DirecTV box that does not have an optical outlet. I have a Bose system that has an optical outlet and an LG Netflix Blu-ray disc. I am un… read more
Jack
Jack
technician
factory trained engineer
2,161 satisfied customers
I have a sound system that uses a Russound ST2 Smart Tuner.
I have a sound system that uses a Russound ST2 Smart Tuner. The one I have is defective but I don't find new ones or reasonably priced used ones. Is there a replacement product for this and what would… read more
Harry
Harry
1,383 satisfied customers
Is this legit web site to get help with my new alexa dot?
Is this legit web site to get help with my new alexa dot? http://www.alexasupports.com … read more
Harry
Harry
1,383 satisfied customers
My right speaker work but left speaker won't i have the bose
my right speaker work but left speaker won't i have the bose companion 2 series 3 … read more
Harry
Harry
1,383 satisfied customers
The cd doesn't eject. Wave Music System IV. ???? I've had it
???? I've had it for several months & it generally works ok. But sometimes a cd that finished playing doesn't eject when I press the button on the remote to eject it. Sometimes it ejects weakly but I can get it out. But now it just won't do anything but say there is a disc error. The error is with the BOSE not the disc. … read more
Nathan
Nathan
Engineer
28,949 satisfied customers
Speakers are Bose. I need to buy a new amplifier for your
Hi Pearl JA: Who makes your speaker or sound system? Customer: speakers are Bose JA: What have you tried so far with your Bose system? Customer: I need to buy a new amplifier for your speakers. JA: An… read more
Harry
Harry
1,383 satisfied customers
I have a Bose Wave music system Model AWRCC2. When using the
I have a Bose Wave music system Model AWRCC2. When using the c/d function, the c/d will stop playing . Occasionally the c/d will restart, however on most often I ill have to press restart, which takes… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I own a Bose Wave Radio CD player. I don't know how to pause
I own a Bose Wave Radio CD player. I don't know how to pause the CD, then have the CD return to where I paused it when I resume playing the CD. It returns to the beginning of the CD. … read more
Nathan
Nathan
Engineer
28,949 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x