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I can not get the TV input to go to HDMI 3, just ANT/CABLE

Customer Question
and cannot access my XBOX JA...
I can not get the TV input to go to HDMI 3, just ANT/CABLE and cannot access my XBOX
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: I'm not sure of the model. It is a large screen flat screen.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the TV menu does work and I've tried everything I know to fix the problem.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I accidentally touch a button on the remote last night and don't know which one. I can bring up the input menu but when I select HDMI 2 it goes to a screen that asks me for a pin code.
JA: Anything else you want the Expert to know before I connect you?
Customer: Not that I can think of
Submitted: 29 days ago.Category: Home Theater-Stereo
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Answered in 16 minutes by:
11/17/2017
Technician: info tech, Technician replied 29 days ago
info tech
info tech, Technician
Category: Home Theater-Stereo
Satisfied Customers: 15,260
Experience: Home Theatre and Amplifiers expert
Verified

Hello

Welcome

Sorry you are having problems here, is it ALL the HDMI inputs that will not work?please try the XBOX in all ,let me know please

Anthony

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Technician: info tech, Technician replied 29 days ago

Its the INPUT or SOURCE button on the TVs OWN remote control you need to keep pressing this until you get back to the XBOX, if you cant find this button I wilL need the model number please found on the back of the TV

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Technician: info tech, Technician replied 29 days ago

How is it working out please?set is in the wrong INPUT mode,if you have done this please let me know so we can move on with it

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Customer reply replied 29 days ago
As I explained earlier, I'm able to select the HDMI 2 input, but it takes me to the screens I just sent in the pictures. It is not allowing me to move past that point because it is asking for a pin code, which I don't know.
Technician: info tech, Technician replied 29 days ago

I cant see how pressing the hdmi or to get to hdmi would take you to a set up screen ?that does not make sense,it looks like its in a regza set up mode so please choose installation mode above it

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Technician: info tech, Technician replied 29 days ago

Follow that through then let me know what happens

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Customer reply replied 29 days ago
The serial number for my TV is 949150M06597K1, if this helps.
Customer reply replied 29 days ago
I chose the installation mode above the regza set up mode and it branched out into the subcategories that are in the picture I attached. I don't know what to do next.
Technician: info tech, Technician replied 29 days ago

Go up to INPUT configuration let me know whats there

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Technician: info tech, Technician replied 29 days ago

Let me know what INPUTs you are using BESIDES the XBOX

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Customer reply replied 29 days ago
Under the INPUT Configuration, it is "ANT/CABLE IN" on left side and "Antenna" on the other, which can be moved to "Cable" but it will not let me save "Cable" as done. Keeps reverting back to "ANT/CABLE IN". Also, I have a VCR hooked up as well as the Xbox, which plays on HDMI 3 input.
Technician: info tech, Technician replied 29 days ago

OK reboot the set, disconnect from wallpower wait 5 mins replug back in again

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Technician: info tech, Technician replied 29 days ago

Let me know if there is any change

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Customer reply replied 29 days ago
Okay, am doing so. Will let you know the results. Thank you.
Technician: info tech, Technician replied 29 days ago

OK

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Customer reply replied 29 days ago
It didn't work. I'm fairly knowledgeable of computers and TV's but this has me baffled. I'm sure the solution is simple but I don't understand the interface well enough to troubleshoot. Was hoping you could help but I don't think you can, not with the messaging back and forth, and I'm not going to pay another $28 dollars to speak with you on the phone, only to have the problem still unresolved.
Customer reply replied 29 days ago

*************

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info tech
info tech
info tech, Technician
Category: Home Theater-Stereo
Satisfied Customers: 15,260
15,260 Satisfied Customers
Experience: Home Theatre and Amplifiers expert

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