Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I'm trying to connect my ps4 pro to my sony 65" UHD HDR tv…

I'm trying to connect...

I'm trying to connect my ps4 pro to my sony 65" UHD HDR tv using my Denon avr-x5200w but it's saying I don't have HDR capability. What is going on? How can this be fixed?

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

Sony xbr-75x850e

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

New ps4 and tv bought at same time. Also avr was just set up a few weeks ago. bought it several years ago and just installed it so all this is new stuff to me.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

I also have xbox one x just new too and can't get it to recognize HDR either.

Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Customer reply replied 7 months ago
The correct sony tv model is: xbr65x850e.
Answered in 1 hour by:
11/16/2017
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,072
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Home Theater-Stereo Question

The denon is the problem here, it is an older (2014) model that was built before HDR technology was standardized. It lacks the ability to process or pass hdr signals and thus is giving you this problem.

The best option in this situation is to bypass the receiver for video and route your hdmi connections from the ps4/xbox directly to the tv, then get audio back to the denon via optical or hdmi-arc.

My apologies for the news,

Nathan

Ask Your Own Home Theater-Stereo Question

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Home Theater-Stereo Question
Customer reply replied 6 months ago
Thanks

You are very welcome! Have a happy thanksgiving.

Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,072
Experience: Custom home theater installer. Authorized dealer top brands
Verified
Nathan and 87 other Home Theater-Stereo Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,072
30,072 Satisfied Customers
Experience: Custom home theater installer. Authorized dealer top brands

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,250 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

21 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
Can i hook a kenwood audio/video stereo receiver model
can i hook a kenwood audio/video stereo receiver model kr-v87r up to a newer tv? … read more
Louie
Louie
Technician
Associate Degree
1,250 satisfied customers
Can you tell me what electrical plug to buy for a vintage
Can you tell me what electrical plug to buy for a vintage Sony Econoquick KV-5100 TV? And, can you tell me what components I would need to connect this TV to a VCR?… read more
Louie
Louie
Technician
Associate Degree
1,250 satisfied customers
Bought a used denon AVR-591 and got sound a couple of times
bought a used denon AVR-591 and got sound a couple of times but button pushing has worn my fingers out. I have 2 stereo speakers and a sub woofer connected in the proper place...can you help? … read more
Nathan
Nathan
Engineer
30,072 satisfied customers
I got a mini Bose and paired it to my mac easily But I
Hi I got a mini Bose and paired it to my mac easily But I mostly use my Iphone and cant get it to pair.....ugh … read more
Harry
Harry
1,869 satisfied customers
Received homeland dvd today .Will not play, We have a sony
we have a sony dvd player approx 3 or 4 years old. first time we have had a problem. … read more
Nathan
Nathan
Engineer
30,072 satisfied customers
Ca-mx55mbk. when connecting speakers I miss connected
ca-mx55mbk. when connecting speakers I miss connected postive to negative or vise versa and now the CD and radio will not play or does not have sound. … read more
Louie
Louie
Technician
Associate Degree
1,250 satisfied customers
I have a NUVO Essentia system installed with an iPod dock. I
I have a NUVO Essentia system installed with an iPod dock. I want to switch to Apple TV with Airplay to input music to the NUVO system. … read more
Harry
Harry
1,869 satisfied customers
My Sony box is flashing protector and I don't know how to
My Sony box is flashing protector and I don't know how to get it to operate. … read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
I have a demon avr681 each time powered on it shuts off. I
I have a demon avr681 each time powered on it shuts off. I did the reset by holding down speaker A and B while powering up but that didn't work . I even ordered and swapped out main circuit board but … read more
Harry
Harry
1,869 satisfied customers
I have a avrs510bt and had connected it to a sony cd player.
I have a avrs510bt and had connected it to a sony cd player. It was good played cd , but when we went to disconect it it started blinking off botton and then when got to to totally shut down...we cant… read more
Harry
Harry
1,869 satisfied customers
Wondering why my firestick and alexa, are not working
wondering why my firestick and alexa, are not working tonight … read more
Harry
Harry
1,869 satisfied customers
Afternoon, I was wondering if my Bose Lifestyle 50 is
Afternoon, I was wondering if my Bose Lifestyle 50 is compatible with a Link AL8 … read more
Harry
Harry
1,869 satisfied customers
Will I need to replace my AVR90 to get the full benefit of
Hi, will I need to replace my AVR90 to get the full benefit of 4kUHD and HDR from my LG OLED and PS4PRO? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Trying to get my tv sound to work through my denon receiver.
Trying to get my tv sound to work through my denon receiver. Kids played with it and now it does not work. I have a denon AVR1312 … read more
Nathan
Nathan
Engineer
30,072 satisfied customers
Model 410376, Solo TV Sound System will not turn on using
Model 410376, Solo TV Sound System will not turn on using the remote. Did change the remote battery. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Its my sherwood receiver thats the problem. I need the hand
Its my sherwood receiver thats the problem. I need the hand held device that changes the channels … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Have just purchased Receiver AVRX 540 5.2. Have just
Have just purchased receiver AVRX540.5.2 s/n550275 and having problems connecting via HDMI to Samsung LCD TV UA48H6400. All cables are connected as per the manual. LCD will not recognise the receiver by as suggested in manual and will not show on the LCD source screen. Connecting a Blueray player direct to the LCD via the same HDMI cable the player is recognised. … read more
Harry
Harry
1,869 satisfied customers
I have paired the system to my computer, but it won't play.
Hi. I have paired the system to my computer, but it won't play. … read more
Harry
Harry
1,869 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x