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I'm trying to connect my ps4 pro to my sony 65" UHD HDR tv

I'm trying to connect my...
I'm trying to connect my ps4 pro to my sony 65" UHD HDR tv using my Denon avr-x5200w but it's saying I don't have HDR capability. What is going on? How can this be fixed?
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: sony xbr-75x850e
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: New ps4 and tv bought at same time. Also avr was just set up a few weeks ago. bought it several years ago and just installed it so all this is new stuff to me.
JA: Anything else you want the Theater Expert to know before I connect you?
Customer: I also have xbox one x just new too and can't get it to recognize HDR either.
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Customer reply replied 28 days ago
The correct sony tv model is: xbr65x850e.
Answered in 1 hour by:
11/16/2017
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 26,887
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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The denon is the problem here, it is an older (2014) model that was built before HDR technology was standardized. It lacks the ability to process or pass hdr signals and thus is giving you this problem.

The best option in this situation is to bypass the receiver for video and route your hdmi connections from the ps4/xbox directly to the tv, then get audio back to the denon via optical or hdmi-arc.

My apologies for the news,

Nathan

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Customer reply replied 21 days ago
Thanks

You are very welcome! Have a happy thanksgiving.

Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 26,887
Experience: Custom home theater installer. Authorized dealer top brands
Verified
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Nathan
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 26,887
26,887 Satisfied Customers
Experience: Custom home theater installer. Authorized dealer top brands

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