Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a Bose wave soundtouch music system, which was

I have a Bose...

I have a Bose wave soundtouch music system, which was installed and working fine. Suddenly it gave a message of 'CD is unplayable' at the insertion of a CD, which it had played several times before with no problem. I tried several different CDs on the assumption that the first one may have been corrupted. to no avail. I also tried unplugging the main power cord and the other things listed under 'Troubleshooting'. Still the same result.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Bose wave soundtouch music system mark IV

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

As I said, from the troubleshooting section in the manual: Disconnecting the power etc.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

No thanks; just a solution if he has one ...

Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Answered in 11 minutes by:
10/17/2017
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,081
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Example cleaner disc) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.

Nathan

Ask Your Own Home Theater-Stereo Question
Customer reply replied 8 months ago
Thank you very much. I'll get a cleaner disk and try that.

You're very welcome, and best of luck to you!.

I didn't realize initially that you weren't in the US, so if you need a link to buy that disk from another source here is an alternate one: http://amzn.to/1w1eNgB

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,081
Experience: Custom home theater installer. Authorized dealer top brands
Verified
Nathan and 87 other Home Theater-Stereo Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 30,081
30,081 Satisfied Customers
Experience: Custom home theater installer. Authorized dealer top brands

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,250 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

21 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
Louie, new? now, I have my Bose speakers hooked up to A &
Hi Louie, new ? now, I have my Bose speakers hooked up to A & B but the Left A & Left B only have sound coming out. I cant turn the sound up on the right. Oh by the way great job on getting sound thro… read more
Louie
Louie
Technician
Associate Degree
1,250 satisfied customers
Buzzing sound in one of my ceiling speakers, Yes and it is
Buzzing sound in one of my ceiling speakers JA: What is your speaker connected to or paired with? Are all cables connected tightly? Customer: Yes and it is paired to parasound 450 zonemaster JA: Have … read more
Nathan
Nathan
Engineer
30,081 satisfied customers
I just received the Bose soundlink resolve+ and I also
I just received the Bose soundlink resolve+ and I also purchased the charging cradle. The charging cable will not fit in the cradle. I am afraid to bend the tines. Any suggestions? … read more
Harry
Harry
1,869 satisfied customers
I am trying to program my sound bar to my Medicom Cable
I am trying to program my sound bar to my Medicom Cable Remote. Could I please have the preferred way to do this … read more
Harry
Harry
1,869 satisfied customers
Have a NUVO Concerto system in house with NV-RIPD IPod dock
have a NUVO Concerto system in house with NV-RIPD IPod dock dock that is wired from control panel via a DSL type connection on dock and control panel. … read more
Harry
Harry
1,869 satisfied customers
Can i hook a kenwood audio/video stereo receiver model
can i hook a kenwood audio/video stereo receiver model kr-v87r up to a newer tv? … read more
Louie
Louie
Technician
Associate Degree
1,250 satisfied customers
I have a boze radio that I bought in 2003 0r 2004. I use a
I have a boze radio that I bought in 2003 0r 2004. I use a dock to hook up a IPod in the Aux port. Most of the time I can't get the Aux to work. Sometimes it comes on and works fine. Nothing else work… read more
Nathan
Nathan
Engineer
30,081 satisfied customers
Question about Yamaha HTR4065 receiver. Can you help? Wow,
question about Yamaha HTR4065 receiver. Can you help? … read more
Harry
Harry
1,869 satisfied customers
Can you tell me what electrical plug to buy for a vintage
Can you tell me what electrical plug to buy for a vintage Sony Econoquick KV-5100 TV? And, can you tell me what components I would need to connect this TV to a VCR?… read more
Louie
Louie
Technician
Associate Degree
1,250 satisfied customers
Bought a used denon AVR-591 and got sound a couple of times
bought a used denon AVR-591 and got sound a couple of times but button pushing has worn my fingers out. I have 2 stereo speakers and a sub woofer connected in the proper place...can you help? … read more
Nathan
Nathan
Engineer
30,081 satisfied customers
I got a mini Bose and paired it to my mac easily But I
Hi I got a mini Bose and paired it to my mac easily But I mostly use my Iphone and cant get it to pair.....ugh … read more
Harry
Harry
1,869 satisfied customers
Received homeland dvd today .Will not play, We have a sony
we have a sony dvd player approx 3 or 4 years old. first time we have had a problem. … read more
Nathan
Nathan
Engineer
30,081 satisfied customers
Ca-mx55mbk. when connecting speakers I miss connected
ca-mx55mbk. when connecting speakers I miss connected postive to negative or vise versa and now the CD and radio will not play or does not have sound. … read more
Louie
Louie
Technician
Associate Degree
1,250 satisfied customers
I have a NUVO Essentia system installed with an iPod dock. I
I have a NUVO Essentia system installed with an iPod dock. I want to switch to Apple TV with Airplay to input music to the NUVO system. … read more
Harry
Harry
1,869 satisfied customers
My Sony box is flashing protector and I don't know how to
My Sony box is flashing protector and I don't know how to get it to operate. … read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
I have a demon avr681 each time powered on it shuts off. I
I have a demon avr681 each time powered on it shuts off. I did the reset by holding down speaker A and B while powering up but that didn't work . I even ordered and swapped out main circuit board but … read more
Harry
Harry
1,869 satisfied customers
I have a avrs510bt and had connected it to a sony cd player.
I have a avrs510bt and had connected it to a sony cd player. It was good played cd , but when we went to disconect it it started blinking off botton and then when got to to totally shut down...we cant… read more
Harry
Harry
1,869 satisfied customers
Wondering why my firestick and alexa, are not working
wondering why my firestick and alexa, are not working tonight … read more
Harry
Harry
1,869 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x