Home Theater-Stereo

Home theater questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have 3311ci and during my auto setup I am getting a bad…

Customer Question
Hi, I have 3311ci...

Hi, I have 3311ci and during my auto setup I am getting a bad connection or very low out pit to right front spker and right side spker, only. This new cause during the original setup all was fine. I switch speaker to different output they are. Should i just send it in for repairs. I have also tried updating the firmware, but it won't allow me to update.

Technician's Assistant: What's the make/model number of your stereo? How old is it?

Denon AVR 3311CI network.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I wasn't getting good sounds from spker as mentioned and I just attempted to redo a spker auto setup.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

No thanks.

Submitted: 10 months ago.Category: Home Theater-Stereo
Show More
Show Less
Ask Your Own Home Theater-Stereo Question
Customer reply replied 10 months ago
I checked the connections and they are correctly phased.
Answered in 11 hours by:
10/7/2017
Technician: Electrotech2017, Audio and Video Technician replied 10 months ago
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: Home Theater-Stereo
Satisfied Customers: 352
Experience: Audio & Video Technician
Verified

Hello, my name is ***** ***** I'm happy to assist you today with your Question. I am reading it now, and will reply to you again in one moment.

Ask Your Own Home Theater-Stereo Question
Technician: Electrotech2017, Audio and Video Technician replied 10 months ago

I have seen this issue before, where the Amplifier circuit for the specific channel ( Front right speaker) was defective.

In most cases the Output drivers, Emitter resistors and rail resistors failed. Amplifier repair is roughly parts $40 and Labor $65. In some cases the HDMI board which controls your sound could be defecttive ( which is an expensive part $200). But like I said in most cases it is just a faulty amplifier circuit. But first I would try a Factory reset as followed:

While unit is off press Standard and DSP SIMULATION buttons simultanuesly and hold while pushing the Standby/On button and observe the display flash at intervals of about 1 second. After that release buttons. And the unit is now reset.

After that check your audio again. If you still have an issue, the unit would have to be brought to a repair shop for internal failure diagnostics.

Ask Your Own Home Theater-Stereo Question
Technician: Electrotech2017, Audio and Video Technician replied 10 months ago
Thank you for allowing me to help you with your question. If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied.
Ask Your Own Home Theater-Stereo Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Electrotech2017 Your Own Question
Electrotech2017
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: Home Theater-Stereo
Satisfied Customers: 352
352 Satisfied Customers
Experience: Audio & Video Technician

Electrotech2017 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

1,313 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Federico

Federico

Licenciate

44 satisfied customers

Home Theater and Automation systems integrator.

HomeTheatreGuru

HomeTheatreGuru

Engineer

31 satisfied customers

Home Theatre, home automation and related wiring, commercial A/V systems

Rod

Rod

Engineer

27 satisfied customers

40+ Years of Electronic Repair and Installations.

Neil

Neil

Engineer

23 satisfied customers

Electronics engineer with 25 years of experience.

glenemoore

glenemoore

Customer Service

19 satisfied customers

Experienced in audio/video systems and design

< Previous | Next >

Related Home Theater-Stereo Questions
Connected my new denon x4400h to new Difinitive bp9080
Connected my new denon x4400h to new Difinitive bp9080 towered. Worked for 2 min and nothing after. Been two frustrating hrs trying to figure out the problem. Help advice? … read more
Louie
Louie
Technician
Associate Degree
1,313 satisfied customers
Setting 3d auro-matic on upgraded 4300h. Klipsch. Have done
have done full setup and listened to 4.2.4 test with no problems … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I just bought a Denon AVR-S530BT AV Surround Receiver, When
I just bought a Denon AVR-S530BT AV Surround Receiver, When I went to run the automatic speaker set-up, it only ran Test 1 (of 5) and then kept cycling through the 5 speakers without going on to Test … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
352 satisfied customers
Denon AVR-X3000 Attempted update: Receiver stuck in update
Denon AVR-X3000 Attempted update: Receiver stuck in update loop failure Receiver has error: "connection failed 101" Attempted troubleshooting: 1. Reset network adapter 2. Open Firewall in router 3. Tu… read more
Louie
Louie
Technician
Associate Degree
1,313 satisfied customers
I was having some problems with the sound dropping while
I was having some problems with the sound dropping while watching TV, and eventually did a reset on my AVR-e300. Now I have a host of problems. Firstly Audyssey set up- I get to the first speaker play… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My AVR-500 turns off unexpectedly after operating just fine
My AVR-500 turns off unexpectedly after operating just fine for 10-15 minutes. Then each time it is turned back on it turns off sooner and sooner.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
AVR E400 I am having trouble reconnecting my speakers. After
AVR E400 I am having trouble reconnecting my speakers. After I insert the wires and let go of the spring, electrical contact is lost. If the system is running I hear sound in the speaker as I am conne… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have replaced my Integra receiver with a much powerful (on
Hi. I have replaced my Integra receiver with a much powerful (on paper) Denon AVR-5200 W. Interestingly although Denon has better audio details and video quality; the sound is not as powerful as the I… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Just replaced a denon av receiver but it says "no speakers
Just replaced a denon av receiver but it says "no speakers found" when it is trying to calibrate the speakers. It was set up just like before. What now?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I just bought Bose 901 speakers w/ equalizer and want to hook up to a
I just bought Bose 901 speakers w/ equalizer and want to hook up to a Denon 3300 receiver?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Denon avr-791 Zone 2 is connected correctly and I know how
Denon avr-791 Zone 2 is connected correctly and I know how to operate I think. The problem is I have to turn the volume all the way up to barely hear it? Is there a problem with the amp on this zone?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Denon AVR-3808ci and have two Definitive Technology
I have a Denon AVR-3808ci and have two Definitive Technology self powered subwoofers. How am I supposed to hook them up and how to I get them to play… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How can I hook up just stereo (one set JBL 112) speakers to
How can I hook up just stereo (one set JBL 112) speakers to Denon avr-4306?? Please HELP!!!… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Denon 3311 that I am trying to hook up to a Sonos
I have a Denon 3311 that I am trying to hook up to a Sonos Connect for Airplay purposes. Which of the out connectors on the Denon would I use for the RCA plugs? Also, how to have the Denon choose that… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Using AVR-3311CI how do I get sound through Toshiba SBX4250
Using AVR-3311CI how do I get sound through Toshiba SBX4250 Soundbar not 7.2 or 5.1 speakers? I have Pioneer Elite Pro-940HD Plasma LCD TV.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Why has a station on internet radio that was playing stopped
My DENON AVR 1912 was playing an Internet radio station for months now: Soma FM -- Grove Salad. Yesterday I got an error message while accessing Grove Salad that said that the track can not be found. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just bought an Onkyo TX-NR609 AVR(used), and can't get
I just bought an Onkyo TX-NR609 AVR(used), and can't get bass management to work. I have a blu-ray player and a Direct TV High Def receiver hooked up to the AVR HDMI In1 and In2. The subwoofer and cab… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a Denon AVR-1912 and recently added Pioneer SP-FS51-LR
I have a Denon AVR-1912 and recently added Pioneer SP-FS51-LR Floor Standing Speakers as my font L/R units. What is the best setting on the receiver to get the best sound from these speakers? (I also … read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x