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My remote is filthy and the buttons are sticking. what's the…

Customer Question
My remote is filthy...

My remote is filthy and the buttons are sticking. what's the best way to clean it?

Technician's Assistant: What's the make/model number of your stereo? How old is it?

Gimme a second

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

AVR-1801, remote is RC 939

Submitted: 8 months ago.Category: Home Theater-Stereo
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Answered in 5 minutes by:
9/23/2017
Technician: Eric, Technician replied 8 months ago
Eric
Eric, Technician
Category: Home Theater-Stereo
Satisfied Customers: 5,168
Experience: Over 10 yrs of electronics support and software development.
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Customer reply replied 8 months ago
OK, let's get it done
Technician: Eric, Technician replied 8 months ago
  1. Take the batteries out of your remote control, this is very important.
  2. Get a small soft towel (like a face cloth, or terry towel, micro fiber, etc.)
  3. Fill a small container with warm water and just a couple drops of Dawn soap (yes, Dawn is actually the best to use as it will not leave residue and will pull off the grease and stickiness the best)
  4. Wring out the cloth so it is only barely damp, not dripping water. and use it to scrub the remote
  5. Let it dry for a day, just to make sure no moisture is inside the remote
  6. Reinsert the batteries, and you should be good to go!

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Customer reply replied 8 months ago
Thanks, ***** ***** don't think that will take care of the residue around the buttons. Thoughts?
Customer reply replied 8 months ago
It's not cosmetics I'm trying to fix. The buttons stick so it won't function.
Technician: Eric, Technician replied 8 months ago

Yes, it will, because as you are pressing down on the buttons to clean them, they will be pressed in enough to get the residue around them as well. It may take a little while and some patience, but definitely use Dawn soap!! You can also use QTips, and rubbing alcohol, if your buttons are sticking too much and don't actually function.

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Customer reply replied 8 months ago
I could have wiped it with a towel to get rid of the dust on the surface, that's not my question
Technician: Eric, Technician replied 8 months ago

Using Qtips and rubbing alcohol around the edges of the buttons will remove that stickiness. I do not recommend trying to take it apart and cleaning it, as that rarely ends well.

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Technician: Eric, Technician replied 8 months ago

If you use the rubbing alcohol, you do not need to worry if it gets the remote "wet".. just make sure the batteries are out and let it dry overnight.

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