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I have a denon AVR 1912 Remote is not working, changed

I have a denon...

I have a denon AVR 1912 Remote is not working , changed batteries

Technician's Assistant: What's the make/model number of your stereo? How old is it?

The remote is RE 1156

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

None, just changed batteries

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

Denon AVR 1912

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Answered in 1 minute by:
9/20/2017
Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 46,122
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Offhand, I need to ask for some more info. First, does the Denon respond using the buttons on the unit itself?

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Thank you. Now, we need to test the remote to see if it's IR emitter (output) is working. Do you have a cell phone with a camera, or a digital camera nearby please?

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Customer reply replied 5 months ago
No just answer my question
Jack
Jack, Technician
Category: Home Theater-Stereo
Satisfied Customers: 10,608
Experience: 35+ years as audio/video repair and installation tech.
Verified

Hello
My name is ***** ***** I'll be helping you with this.

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Customer reply replied 5 months ago
Thanks

What Aric was getting up to was to test the remote but in any case those receiver`s remote sensor hardly ever fail so we can safely assume the remote is the culprit

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Give me a minute and i`ll find a new one for you

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Customer reply replied 5 months ago
Ok
Ask Your Own Home Theater-Stereo Question

Let me know if you have questions and if not for now then PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not cost you anything more and does not close this post while it gets me paid for my time helping you .

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Ask Your Own Home Theater-Stereo Question

Any questions on this ?
If not for now then PLEASE DO RATE , it doesn`t cost you anything more and I get paid for my time.

If you cant find the rating system (stars at the top and SUBMIT ) then you can do it verbally here by saying like " I rate " excellent/good service

Jack
Jack, Technician
Category: Home Theater-Stereo
Satisfied Customers: 10,608
Experience: 35+ years as audio/video repair and installation tech.
Verified
Jack and 87 other Home Theater-Stereo Specialists are ready to help you
Ask your own question now

Thank you

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Customer reply replied 5 months ago
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Jack
Jack
Jack, Technician
Category: Home Theater-Stereo
Satisfied Customers: 10,608
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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