Home Theater Questions? Ask a Technician for Answers ASAP
Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems.... Are you available to chat with me right now?
Is the unit responding to it's original remote as far as power on, volume, source, etc?
Is there sound playing from the speakers?
Appears site sent you a phone call offer. I did not send the offer.I am not available by phone, but we can continue our chat.....
Please clarify, I don't know what you are saying "yes" to...
1. Is the unit responding to it's original remote as far as power on, volume, source, etc?
2. Is there sound playing from the speakers?
Using the Denon remote, are you able to see the setup menu on your tv screen?
If you have the unit connected via HDMI to a tv you can go into the settings menu using the Denon remote:
-go to General
-go to Front Display
-set to anything but OFF
Are you able to get to that setting?
Did it change the front display so you can see it?
Did you get the message I just posted?
How is it going?
If you exit the menu and get back into that setting has it changed to what you set it to?
Just keep pressing Back button.
Please clarify -
1. Was the Front Display setting set to OFF when you first accessed the menu?
2. Did you verify that you actually changed the Front Display setting to Bright?
Please try this:-unplug the units POWER cord from the wall outlet.-wait 3 full minutes then plug in the power cord and turn on.
REPLY back here and tell me what happens.
The next step is to Factory Reset the unit. This will wipe out all the settings you have.
-Turn off the power using Power Button .-Press Power Button while simultaneously pressing TUNER PRESET CH + and TUNER PRESET CH -.-Remove your fingers from the two buttons when “Initialized” appears on the display.
Sure, just reply back here when you can.