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I have a &K audio and video receiver and am trying to run…

Customer Question
Hello I have a...

Hello I have a B&K audio and video receiver and am trying to run the component video out (RGB) through a component to HDMI converter. The converter doesn't pick up the signal, however I run a DVD component video out through the same converter and the converter picks up the signal and the TV displays it.

Technician's Assistant: What's the exact make and model of your television? And have you done any troubleshooting yourself?

I have done all I can the DVD players lights the "signal" light on the converter and the B&K does not. I was using the B&K to switch video with the replaced TV and everything was working fine.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have not gotten the B&K to light the signal light on the converter yet. The trouble shooting I've done is getting the DVD player to both light the signal light and display on the TV

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Thats it

Submitted: 11 months ago.Category: Home Theater-Stereo
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Answered in 22 minutes by:
9/7/2017
Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 31,399
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model of your receiver? Converter?

Ask Your Own Home Theater-Stereo Question
Technician: Nathan, Engineer replied 11 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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