Home Theater Questions? Ask a Technician for Answers ASAP
Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Let's see if we can bring it back to life. The first thing I want you to do is unplug it, and all of the speaker wires. Reconnect the speaker wires, and make sure no stray strands of wire are touching across terminals. Try turning it on.
If that still doesn't do the trick, let's try clearing the error that you are seeing.
While holding down CBL/SAT on the main unit (note that step 2 must be performed with this button pressed down) . While holding CBL/SAT, press ON/STANDBY on the main unit ("Clear" appears on the display and the unit returns to standby).
Turn it on, turn up the FM tuner, and tell me if you get sound.
Sorry to hear that. When you did the reset, did it appear to go through?
Then it didn't go through. Were you using the remote?
That's the problem. Please use the buttons on the front of the receiver.
While holding down CBL/SAT on the main unit (note that step 2 must be performed with this button pressed down) . While holding CBL/SAT, press ON/STANDBY on the main unit ("Clear" appears on the display and the unit returns to standby)
Did it ever say clear, or reset?
Ok, this needs to be done exactly right, or it won't work. But, this is the reset procedure for that exact model. Holding CBL/SAT on front of the unit, then pressing ON/STANDBY until you see Clear is the procedure. Please confirm that you pressed both buttons at the same time before releasing them.
Well that's not good news at all. If it won't come out of protect mode, then you have a short in your front left and right amplifiers. This isn't an easy, or a cheap repair. I'll open the question back up in case another expert can troubleshoot further.
I apologize that you had to wait a while.
Do you still need help with your issue?
Thank you for confirming. I have read over your previous conversation with Rusty.
Unfortunately, it will likely cost $200+ to fix the issue and I can see that you mentioned that the fee is not worth it to repair (which I agree)
Sure, you can call 1-***-***-**** to speak to our customer service.