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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1218
Experience:  Have been in the business 25+ yrs., down to component level.
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I recently purchased an Insigna TV with Roku and am trying

Customer Question

I recently purchased an Insigna TV with Roku and am trying to install a sound bar, but I can"t get any sound. It kills the sound from my TV but does not transmit though bar, any sugestions.
JA: Are all the cables at the back of your Insignia TV connected tightly to the right sockets?
Customer: There is only one port hole for the Cable and it is on the side of the TV marked AUX Sound.
JA: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?
Customer: I'm not really sure, it is a Nakamichi Bar with a single cable the only id on the cable is Audio Cable 6586
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Home Theater-Stereo
Expert:  Aric replied 2 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 2 months ago.

What is the model number off of the back of the Insignia TV?

What is the Brand and Model Number of the soundbar?

What specific port on the soundbar, and on the TV are you plugging into?

Please post some specifics so we can help you.

Customer: replied 2 months ago.
Insigna/w/Roku #NS-39DR510A17
SOUND BAR-NAKAMICHI #NK1B
THERE IS ONLY A SINGLE PORT ON THE SIDE OF THE BAR MARKED AUX AND THE SAME ON THE TV
Expert:  Aric replied 2 months ago.

The port on the TV should say "Audio Out"- is that the one you're connected to?

Expert:  Aric replied 2 months ago.

Hello?

Expert:  Aric replied 2 months ago.

Let me know when you're able to proceed.

Customer: replied 2 months ago.
Expert:  Aric replied 2 months ago.

Use the Nak remote and select the AUX Input. Then RAISE the volume on the soundbar. Is it still dead silent? If so where did you purchase this unit from and was it one of the many refurbished Nakamichi soundbars out there?

Expert:  Aric replied 2 months ago.

Hello?

Customer: replied 2 months ago.
THEEIS NO AUX ON THE NK REMOTE JUST AUX AND VOLUMNE AND I HAVE IT ALL THE WAY UP NO SOUND, IT WAS PURCHASED ON LINE FROM AMAZON ANDIT ISBRAND NEW
Customer: replied 2 months ago.
THERE IS NO AUX OUT ON REMOTE
Customer: replied 2 months ago.
ARIC, I HAVE COME TO THE CONCLUSION THAT THE BAR IS DEFECTIVE. THANKS FORYOUR HELP ANYWAY
Expert:  crash2199 replied 2 months ago.

I apologize that you have not received a response yet.

Do you still need help with your issue?

Customer: replied 2 months ago.
no, what I would to know what the $33.00 charge to my account is for. I don't recall joining any programs.
Expert:  crash2199 replied 2 months ago.

Sure, you can call customer service at 1-***-***-****