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Ask Jack Your Own Question
Jack
Jack, Technician
Category: Home Theater-Stereo
Satisfied Customers: 9899
Experience:  35+ years as audio/video repair and installation tech.
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It will not come on, no, yes, no

Customer Question

it will not come on
JA: Are there any lights on your speaker that are lit or blinking?
Customer: no
JA: Have you tried resetting your speaker?
Customer: yes
JA: Anything else you want the theater expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Home Theater-Stereo
Expert:  Jack replied 2 months ago.

Hello
My name is ***** ***** I'll be helping you with this.
I am reviewing your question and will post again momentarily.
Please send me a hello in the mean time so i know you can see my reply ?
By the way, please note that I do not send any offers myself(phone or otherwise) , they are automated by the website

Expert:  Jack replied 2 months ago.

Could please give me the model number

Customer: replied 2 months ago.
where is the model #
Expert:  Jack replied 2 months ago.

Usually at the rear panel but sometimes even at front

What brand name is it ?

Expert:  Jack replied 2 months ago.

What is it doing right now if anything ?
Is there a light or blinking light at the front ?
Or completely dead no activity whatsoever ?

Customer: replied 2 months ago.
no I do not Model # 410376 Bose Solo
Expert:  Jack replied 2 months ago.

O.k then its a sound bar that goes under the tv

Pull the power cord 30 secs or so then listen for a clicking sound from inside when you plug it back in

Pulling out the cord is pretty much the only reset you have for those solo by the way

Customer: replied 2 months ago.
I already that it did not work
Expert:  Jack replied 2 months ago.

How old is this solo ?

Customer: replied 2 months ago.
3 years old
Expert:  Jack replied 2 months ago.

O.k then it is past its warranty period

Give me a minute on this please

Customer: replied 2 months ago.
I also put a new battery in the remote and it did not work
Expert:  Jack replied 2 months ago.

You could try a local repair shop , this could be as simple as a fuse internally but if it goes beyond that then it would have to be a bose ASC

Bose do not sell parts or give any info to independent shops about their system

I will give you their contact info

Customer: replied 2 months ago.
okay
Expert:  Jack replied 2 months ago.

You may find something close to you at this link ;

https://www.service-center-locator.com/bose/bose-service-center.htm

Or contact bose directly for service centers info ; 1-***-***-****

This link is bose directly as well ; https://www.bose.com/en_us/support/factory_authorized_service.html

These would be your best bet but again this could be a simple repair that a local shop may be able to perform and most shop will give you a free estimate if they can perform it

Customer: replied 2 months ago.
okay ~ Thanks
Expert:  Jack replied 2 months ago.

If that answers your questions for now then PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not close this post , you can come back at any time without additional charges if you have further questions or need help and it gets this independent tech. paid for his time helping you .

Expert:  Jack replied 2 months ago.

Any questions on this ?
If not for now then PLEASE DO RATE , it doesn`t cost you anything more and I get paid for my time.

Remember that you can come back here at any time after rating (no additional charges) if you have other questions related to that