Home Theater-Stereo

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I purchased this Klipsch CS-500 2.1 Home Theater System with…

Customer Question
Hi, I purchased this...

Hi, I purchased this Klipsch CS-500 2.1 Home Theater System with DVD Player about 6 years ago, rarely used it. Now its CD player always stops after 1-2 minutes of playing. Is it possible to replace it and keep my old speakers?

Technician's Assistant: Who makes your speaker or sound system?

Klifch

Technician's Assistant: What have you tried so far with your sound system?

Only music CDs

Submitted: 1 year ago.Category: Home Theater-Stereo
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Answered in 3 minutes by:
7/30/2017
Technician: Louie, Technician replied 1 year ago
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1,314
Experience: Have been in the business 25+ yrs., down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted?

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Customer reply replied 1 year ago
nothing
Technician: Louie, Technician replied 1 year ago

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter (and even perhaps a soldering iron)?

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Customer reply replied 1 year ago
if there is no easy fix, please tell me how to replace the player without replace the speakers?
Technician: Louie, Technician replied 1 year ago

The primary suspect would be the traverse mechanism / ass'y or more particularly, the worm gear and/or the traverse motor.

If not a DIY, would a LINK to an online seller of used unit(s) serve your need please?

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Customer reply replied 1 year ago
a used unit should be okay.
Customer reply replied 1 year ago
my speakers are fine
Technician: Louie, Technician replied 1 year ago

Unfortunately, these are almost always offered as a complete system (set).

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Customer reply replied 1 year ago
okay, thanks for letting me know.
Technician: Louie, Technician replied 1 year ago

Would you then consider these online sellers for the complete system?

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Customer reply replied 1 year ago
not sure, as the current set only played several times before breaking..
Technician: Louie, Technician replied 1 year ago

...then a DIY?

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Customer reply replied 1 year ago
how hard it if I don't have the tool?
Customer reply replied 1 year ago
is this a common problem?
Technician: Louie, Technician replied 1 year ago

Might just be mechanical.

And yes particularly if have not been in constant use.

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Customer reply replied 1 year ago
an easy fix?
Technician: Louie, Technician replied 1 year ago

Might just be mechanical.

And yes particularly if have not been in (constant) use for some time.

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Customer reply replied 1 year ago
have to pay $26 on the top of the $5?
Technician: Louie, Technician replied 1 year ago

My participation is strictly limited to technical, repair and/or installation issues as well as related information.
Billings & payments concerns including membership/subscription are best addressed by Customer Support.

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Customer reply replied 1 year ago
ok, thank you, I'd like to try it myself first. then call you if it doesn't work.
Technician: Louie, Technician replied 1 year ago

I understand.

Post back with an update when conveniently able.

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Customer reply replied 1 year ago
what do you mean by post back?
Technician: Louie, Technician replied 1 year ago

Please post back how things turned up and/or should additional information be needed.

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Customer reply replied 1 year ago
ok thanks
Technician: Louie, Technician replied 1 year ago

Good luck and thank you too for the opportunity to exchange information.

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Customer reply replied 1 year ago
thank you Louie!
Technician: Louie, Technician replied 1 year ago

Cheers.

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Customer reply replied 1 year ago
bye
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