Home Theater Questions? Ask a Technician for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
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Unfortunately, these Bose sound docks have a very high failure rate. The problem lies in the circuit board underneath the dock connector. This is not something that a simple cleaning or reset will fix, unfortunately, and will require repairs. Your options will be to send it in direct to Bose for factory service (1-***-***-****) though this can be slow (long turnaround time) and expensive if you’re beyond the warranty period (they generally offer you a partial trade in towards a refurb model rather than actually repairing)Or, as an alternative to the factory service is to contact the guys at Invebo: http://www.invebo.com/usstore/index.html
who will generally be able to do a much quicker and cheaper repair service.
My apologies for the news,
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