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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1218
Experience:  Have been in the business 25+ yrs., down to component level.
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I can't get the Hitachi app to recognize my Smart wi-fi 100

Customer Question

Hi - I can't get the Hitachi app to recognize my Smart wi-fi 100 speaker
JA: Are you able to connect using an ethernet cable?
Customer: I had it working earlier but then I updated the app as requested and now it won't recognize the speaker. I have not tried using an ethernet cable
JA: Which lights are colored and/or blinking on your router?
Customer: wifi is working - I am using it on my computer now
JA: Anything else you want the network expert to know before I connect you?
Customer: not that I can think of
Submitted: 2 months ago.
Category: Home Theater-Stereo
Customer: replied 2 months ago.
I never got an answer to my question. Am I going to get one within 24 hours?
Expert:  Jonathan Stocks replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today. So you are able to control the unit using your computer, but not the app, correct?

Customer: replied 2 months ago.
No. The app can't find the speaker even though I have on set up mode. I have been able connect it but then it loses the connection and reports that it can't find the speaker.
Customer: replied 2 months ago.
I've tried reinstalling the hitachi app and resetting the speaker to factory settings.
Customer: replied 2 months ago.
I have not tried to connect via Bluetooth or an ethernet cable
Expert:  Jonathan Stocks replied 2 months ago.

Let's try connecting it directly to your router with an ethernet cable and see if we still have problems connecting to it.

Customer: replied 2 months ago.
OK, I've done that but the whole purpose of buying two of these speakers is so that I can play them through my wifi. It was working for a minute but then it stopped working. Am I supposed to test the speaker after hooking it up?
Expert:  Jonathan Stocks replied 2 months ago.

This is just a test to see if there is an issue with the wifi antenna in the unit. If it works fine plugged into the router then we can troubleshoot further.

Customer: replied 2 months ago.
OK - how do we test it?
Expert:  Jonathan Stocks replied 2 months ago.

After plugging it into the router, go into the app and see if you can connect to it and start playing music

Expert:  Jonathan Stocks replied 2 months ago.

Any luck?

Customer: replied 2 months ago.
OK - I opened up the Hitachi app and tried to play something through the speaker but it did not work.
Expert:  Jonathan Stocks replied 2 months ago.

Have you already tried factory reseting it?

Customer: replied 2 months ago.
Expert:  Jonathan Stocks replied 2 months ago.

So you are able to see the speaker in the app, but it won't play any music?

Customer: replied 2 months ago.
I am now able to play using the Qualcomm all play app
Customer: replied 2 months ago.
OK - now how do I make this work without using the ethernet cable
Customer: replied 2 months ago.
I tried unplugging the cable but the music stopped. The Hitachi app is still not finding the speaker.
Customer: replied 2 months ago.
I am using a Samsung Tablet SM-T217S. Android version 4.4.2