Home Theater Questions? Ask a Technician for Answers ASAP
I'm reviewing your details and will reply shortly.
This problem the Bose is either caused by a processor glitch, or a hardware failure within the Bose.Disconnect the Bose from power, then press and hold the Eject button for 10 seconds and release (this drains residual current from the main unit).Wait a minute, then, press and hold the Eject button- while plugging the system back into power. Continue to hold Eject for 15 seconds, or until you hear the Eject motor engage.Once that is done the system is reset, so if the issue is simply a processor glitch- this will correct it. You can try those steps up to three times to see if it fixes the issue.
However, if this does not work, then the player is in need of service- more specifically the disc mechanism has malfunctioned. In this case you would need to contact Bose Service, as they are the only ones that repair their systems:
For assistance with your product, please call us toll-free at 1-***-***-****. For help with our aviation headsets, call 1-***-***-****.
For the best possible service, please have your product nearby when you call. Hours of operation: Monday – Friday: 8:30 AM – 8 PM ET
Do you need further assistance with this?