How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jonathan Stocks Your Own Question
Jonathan Stocks
Jonathan Stocks,
Category: Home Theater-Stereo
Satisfied Customers: 28
Experience:  Lead Technician at ListenUp
99081889
Type Your Home Theater-Stereo Question Here...
Jonathan Stocks is online now
A new question is answered every 9 seconds

My new remote will not turn on TV, Toshiba HD 55". Can't get

Customer Question

My new remote will not turn on TV
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Toshiba HD 55". Can't get to model #. In past, no problem turning it on.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: THe old remote stopped working. We bought new one. This one does not work either.
JA: Anything else you want the theater expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Home Theater-Stereo
Expert:  Aric replied 3 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 3 months ago.

What new remote are you referring to here? Original Toshiba remote, cable box, remote, some other universal remote, etc.? Also how about the buttons on the set itself- do those work? Or are you saying your TV does not power up or operate at all? Additionally, the rough age at least- or preferably the full model number off of the back of the TV would be very very helpful here.

Expert:  Aric replied 3 months ago.

Simply reply back to proceed.

Expert:  Jonathan Stocks replied 3 months ago.
Hello. My name is ***** ***** I will be assisting you today. Let me know if you still need assistance.