Home Theater Questions? Ask a Technician for Answers ASAP
Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, re-confirm and post back with the complete make and model number of the "...bar..."
Please post back with clear pictures of the bar. Click HERE.Of particular interest would be the back and/or the jack, ports and connections.These pictures would then serve as common references.
And have you tried plugging in the bar directly into a wall outlet without the remote/clapper device?
Sorry, but we have to start first with determining the model number.