Home Theater Questions? Ask a Technician for Answers ASAP
Hello, My name is ***** ***** I'll be assisting you. I'm reviewing your details and will reply shortly.
I don't need the serial number of the Bose, but I need the model of the speakers you have (for example: Companion III, etc.). Can you get that for me please?
Also, I need to know if the loud sound you're getting is playing the audio normally- or is it distorted, static, etc.?
Lastly, what are the speakers connected to (example: TV, PC, laptop, etc.)?
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Now, I've requested the same bits of information twice and need it in order to troubleshoot this with you. You've already paid the site for a chat- which we are doing right here. You can ignore all of the other offers, but I need the following info to proceed:
I need to know if the loud sound you're getting is playing the audio normally- or is it distorted, static, etc.?
Again, WHAT is the Bose connected to?
Hello! My name is ***** ***** I will be talking over for Aric. It looks like Aric opted out of this question for some reason. I would be happy to troubleshoot with you further. Let's try doing the following:
First, unplug the power directly at the back of the woofer while the unit was on. Next, unplug the control pod, visually inspect for any damage/defect. Finally, re-seat the control pod on the back of the woofer and then lastly plug the power cable back into the woofer.
Are there any lights on the control pod?
let me check something. give me a moment
You can, but you will have to get it directly from Bose or you might be able to find one on Ebay.
Unfortunately I don't deal with pricing. I just help with troubleshooting.
If you can take a moment to rate me at the top of the screen so I can get credit for this chat, I would greatly appreciate it. Thanks!