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My solo 5 won't shut off correctly. When shutting down the
My solo 5 won't shut off correctly. When shutting down the green light stays on, and when starting again the light blinks and changes to amber but no sound. I have unplugged several times, waited over… read more
Rafi
Rafi
IT Manager
Bachelor's Degree
3,185 satisfied customers
The green or orange light on my Solo5 stays on.I unplugged
The green or orange light on my Solo5 stays on.I unplugged the power and it turned off. After waiting 5 minutes,i plugged it in again. The light came back on ..The remote does not turn it off. How can… read more
Rafi
Rafi
IT Manager
Bachelor's Degree
3,185 satisfied customers
Our Bose Solo TV Speaker (with remote) has a red light on it
Our Bose Solo TV Speaker (with remote) has a red light on it that's constantly “on”. The trouble shooting page says “Status indicator is red” “System error: Call Bose Customer Service...” … read more
Rafi
Rafi
IT Manager
Bachelor's Degree
3,185 satisfied customers
Bose softtouch 300 sound bar is not playing music. Soundbar
Bose softtouch 300 sound bar is not playing music JA: What Bose model do you have? Customer: Soundbar 300 JA: What have you tried so far with your Bose system? Customer: wifi connect to sound bar JA: … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
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I'm attempting to connect a Bose Solo 5 sound bar and it's
I'm attempting to connect a Bose Solo 5 sound bar and it's telling me to turn off my speakers. I have gone through all the sound applications on the tv menu and there is not a spot to turn it off. The… read more
Rusty
Rusty
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Business
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We just purchased a Bose solo 5 TV sound system. I've
We just purchased a Bose solo 5 TV sound system. I've connected the optical cable to the TV and sound bar and plugged the power source into an outlet I know is working. I know the battery batteries in… read more
Alex Royce
Alex Royce
249 satisfied customers
Bose solo TV sound system will not start up I have
Bose solo TV sound system will not start up I have disconnected the power cord - I have connected the power cord to a different outlet and try to start up the system with the external control which I … read more
Chester
Chester
Associate Degree
3,038 satisfied customers
My Bose solo tv sound system malfunctioned this morning.
My Bose solo tv sound system malfunctioned this morning. Initially it emitted a loud humming noise while powered on. I unplugged/plugged the system and it would no longer power up. A new battery made … read more
ITPeter
ITPeter
Engineer
Bachelor's Degree
27,327 satisfied customers
I have a Bose Cinemate 1SR sound bar. No sound. It seems
I have a Bose Cinemate 1SR sound bar. No sound. It seems that the power light won't stay on. I turn it on and the power light flashes green a few times and then it goes out. … read more
Nathan
Nathan
Engineer
Bachelors of Science
3,373 satisfied customers
Doesn't come on. Have tried to disconnect and reconnect
Doesn't come on. Have tried to disconnect and reconnect power cable on unit. This sometimes works but not consistently. … read more
ITPeter
ITPeter
Engineer
Bachelor's Degree
27,327 satisfied customers
My Bose sound bar has stopped working and the 5 minute reset
My Bose sound bar has stopped working and the 5 minute reset (unplug) is not working. : ( … read more
Nathan
Nathan
Engineer
Bachelors of Science
3,373 satisfied customers
I HAVE A 3 2 1 gsx system and need to adapt to a much
I HAVE A 3 2 1 gsx system and need to adapt to a much smaller room space. … read more
Aric
Aric
Engineer
Run A/V and repair business for over
2,649 satisfied customers
This is the second Bose Solo that has gone dark on me. The
This is the second Bose Solo that has gone dark on me. The first one lasted 3 years and I bought the newer model about ten months ago and it to has gone dark. I have changed the battery on the remote,… read more
Aric
Aric
Engineer
Run A/V and repair business for over
2,649 satisfied customers
We have aBose solo tv about 3years old and it will not power
hi we have aBose solo tv about 3years old and it will not power up have changed battery in remote … read more
ITPeter
ITPeter
Engineer
Bachelor's Degree
27,327 satisfied customers
Have a Bose Solo. The sound went out. From the internet found
Have a Bose Solo. The sound went out. From the internet found out that to get sound back on, unplug the Solo power cord. Wait 5 minutes plug back in. This works most of the time but it needs to be don… read more
Aric
Aric
Engineer
Run A/V and repair business for over
2,649 satisfied customers
We have a Solo TV Sound System BLK 120V US purchased in
We have a Solo TV Sound System BLK 120V US purchased in March of 2013. About 3 months ago we had trouble with it not working but if we pulled out the electrical plug it would usually work again after … read more
Aric
Aric
Engineer
Run A/V and repair business for over
2,649 satisfied customers
I have a Bose tv sound bar, it worked last night, tried to
I have a Bose tv sound bar, it worked last night, tried to turn on this morning and indicator light will not come on. I changed batteries in remote and it still doesn't work.… read more
Jack
Jack
technician
factory trained engineer
10,785 satisfied customers
We have a Solo TV sound system and I head a click and now it
We have a Solo TV sound system and I head a click and now it go on up the sound is no on.What should we do. I check the mute. Our phone number is(###) ###-####… read more
Jack
Jack
technician
factory trained engineer
10,785 satisfied customers
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Meet the Experts:

Louie

Louie

Technician

1,678 satisfied customers

Have been in the business 25+ yrs., down to component level.

LOAJ3256

LOAJ3256

Technician

497 satisfied customers

35 years in Home Theater and Systems Integrator, Senior

Neil

Neil

Engineer

23 satisfied customers

Electronics engineer with 25 years of experience.

Steven

Steven

Technician

19 satisfied customers

Certified ISF and HAA Home Theater Installer

Nathan

Nathan

Engineer

3,373 satisfied customers

Custom home theater installer. Authorized dealer top brands

Aric

Aric

Engineer

2,649 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

Rusty

Rusty

Engineer

1,318 satisfied customers

Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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