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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1211
Experience:  Have been in the business 25+ yrs., down to component level.
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Have a new onkyo 656 nd have no sound from zone 2, brand new

Customer Question

hi. have a new onkyo 656 nd have no sound from zone 2
JA: What's the make/model number of your stereo? How old is it?
Customer: brand new onkyo tx-nr 656
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: jus tried adjusting audio level via remote. it says "pre-out" with an x through the speaker icon
JA: Anything else you want the theater expert to know before I connect you?
Customer: npe
Submitted: 8 months ago.
Category: Home Theater-Stereo
Expert:  Aric replied 8 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 8 months ago.

I'm not sure what "source" you're attempting to play through Zone 2 right now, but as a basic quick TEST, please select the receiver's FM tuner and let me know if that plays through the zone 2 outputs.

Expert:  Aric replied 8 months ago.

Are you still with me here?