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Home Theater-Stereo

My bose cd player will not accept a cd. the cd goes in

Customer Question
almost half way but hits...
my bose cd player will not accept a cd. the cd goes in almost half way but hits a hard stop.
JA: What's the make/model number of your stereo? How old is it?
Customer: wave music system model awrcc
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: no symptoms prior to problem. I have not tried any troubleshooting.
JA: Anything else you want the theater expert to know before I connect you?
Customer: we have had the unit 6 to 8 years
Submitted: 10 months ago.Category: Home Theater-Stereo
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Answered in 5 minutes by:
1/4/2017
Technician: Nathan, Engineer replied 10 months ago
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 26,390
Experience: Custom home theater installer. Authorized dealer top brands
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 10 months ago

Is this a single player built into the main unit, or an add on changer that is not taking discs?

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Louie
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1,226
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Experience: Have been in the business 25+ yrs., down to component level.

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