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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1184
Experience:  Have been in the business 25+ yrs., down to component level.
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It started when I would turn on the receiver and everything

Customer Question

It started when I would turn on the receiver and everything would work but the sound. Turning it off and on usually fixed the issue but now I get nothing. I tried a factor reset but that gave me video back but no sound.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Samsung 2 years old + or - and I have had problems twice by remote but never on the set itself.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Nothing notable just before and only the factory reset. Nothing in the manual matched up with the problem.
JA: Anything else you want the theater expert to know before I connect you?
Customer: Factor reset did give me video back.
Submitted: 6 months ago.
Category: Home Theater-Stereo
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.
I will help you now.

Do you listen to sound only through your TV speakers?