How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1186
Experience:  Have been in the business 25+ yrs., down to component level.
13948492
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Bose sound link Mini. it was working a week ago

Customer Question

Hello, I have a Bose sound link Mini. it was working a week ago connected to my computer and HP Pavilion. I gone thru all the steps that you are suppose to. It say it is working properly but then it is only paired
JA: What's the make/model number of your stereo? How old is it?
Customer: 413295 about 4 or 5 years
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: all the recommended. I went to sound settings, It will not recognize the Bose
JA: Anything else you want the theater expert to know before I connect you?
Customer: It is charged and green lite is on and white blinking and sometimes blue
Submitted: 6 months ago.
Category: Home Theater-Stereo
Customer: replied 6 months ago.
I am sorry, I have a time limit need to done by 10:30 MST
Expert:  Russell H. replied 6 months ago.

Hello! Thank you for contacting JustAnswer.com; I am Russell H., an Expert here at JustAnswer.com, and I will do what I can to answer your question as well as it can be answered.

I will try to answer your question swiftly.

If it only pairs, then you are trying to connect it by Bluetooth, right?

If so, then Bluetooth works this way: setup first, then pair the two devices, then connect the two devices. So pairing comes before connecting, but what happens when you try to connect, after pairing?

Customer: replied 6 months ago.
Nothing, I get a icon says paring only..no connecyion
Customer: replied 6 months ago.
Hello
Customer: replied 6 months ago.
Yrs by blue tooth and done all the steps...
Customer: replied 6 months ago.
Are you there. ..
Expert:  Russell H. replied 6 months ago.

I'm here...

Expert:  Russell H. replied 6 months ago.

Pairing, but no connection. There may be something wrong with the setup of Bluetooth, on both sides, both devices or either device.

Check your connection in every respect. PIN must be correct, and sometimes connecting must be from the right side and won't work from the other side / the other device.

Customer: replied 6 months ago.
Thank you but I think this is too difficult to do this way, I will only be charge 36 dollars right
Customer: replied 6 months ago.
Hello , russel
Expert:  Russell H. replied 6 months ago.

If you want to discontinue the process and cancel the question/case, then you ought not to be charged anything. Strictly, JustAnswer only requires payment for Answered, Accepted (-by-the-customer) questions.