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Ask Louie Your Own Question
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1210
Experience:  Have been in the business 25+ yrs., down to component level.
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Wil lnot read cds or will read for awhile then stop, one

Customer Question

wil lnot read cds or will read for awhile then stop
JA: What's the make/model number of your stereo? How old is it?
Customer: one second
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: we sent for a disk for repair but not have been successful in getting it to work
JA: Anything else you want the theater expert to know before I connect you?
Customer: unit is approx. 16yrs old
Submitted: 9 months ago.
Category: Home Theater-Stereo
Expert:  Louie replied 9 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the CD player / stereo.

Customer: replied 9 months ago.
AV3-2-1LL Media Center
Expert:  Louie replied 9 months ago.

Yes on the phone call soon as the system has cleared the failure stauts.

The described symptom of "...wil lnot read cds or will read for awhile then stop..." would point to an internal hardware issue.

Have you tried cleaning the laser lens reader?

Customer: replied 9 months ago.
What and where is the laser linds?
Expert:  Louie replied 9 months ago.

The prescribed approach is to open up the Bose and perform a manual cleaning.

Alternatively, a hopeful workaround is to use a cleaning disc for such purpose.

Please click HERE.