How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Home Theater-Stereo
Satisfied Customers: 11213
Experience:  8+ years of professional experience
Type Your Home Theater-Stereo Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My toddler started playing with buttons on the remote and

Customer Question

My toddler started playing with buttons on the remote and all of a sudden everything stopped working with the HDMI 2
Submitted: 10 months ago.
Category: Home Theater-Stereo
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

It is possible that the SOURCE button on the remote needs to be pressed, at brief intervals, until the HDMI-2

shows up on the screen... and HDMI-2 starts working again.

Customer: replied 10 months ago.
This is the gadget that he started playing with
Customer: replied 10 months ago.
Expert:  Russell H. replied 10 months ago.

That is a Sony device, and it looks, frankly, like a Game Controller handheld device, not a TV remote.

The remote for the TV is another device, undoubtedly... do you still have it about?

If so, the SOURCE button on that remote is what you should try pressing, then waiting, then pressing again and waiting again if that doesn't cure it, until you get the SOURCE set correctly again.

Customer: replied 10 months ago.
It's a Sony Google TV DVD player remote / model # NSG-MR1 -- thx Jamie.
Customer: replied 10 months ago.
Just had the model number there
Expert:  Russell H. replied 10 months ago.

On that Sony remote, that you have posted a picture of, the 'INPUT' button is probably the equivalent of the usual sort of remote's SOURCE button. It may be the one that has disturbed the settings.

Pressing it once shifts the choice of what signal source or port on the TV, the TV is paying attention to and getting its input from, one step along the list of choices available on this TV.

So, if you press it, and wait, and press it, and wait, you get a look, eventually, at all the results of choosing an Input or a signal SOURCE, you see. And whatever it is set to, it will change back to that setting eventually.

Try it, please.