Home Theater Questions? Ask a Technician for Answers ASAP
Hi there and welcome
You are trying to get sound via the Bose unit?
Or via headphones?
The payment failed for the phone call so we need to continue here
Whats the make and model of the Bose unit and the mode of the iPod?
ok, the reason is the adapters are only for power, not for data so I am sure this is the reason, I just wanted to confirm it.
But it will be this that the Bose only works with the older ones, the older Boses have this issue, they do not work with the newer models.
But your Bose model, does it have an Line in port?
a port on the Bose where you can plug in an external device to play sound through it.
ok, then your only option here is to use an older iPod, if this model had a line in port we could have used the headphone jack to do this but as it does not then you would need to source an older iPod with the 32 pin connection.
yes, but you are using the adapter correct as you said before, as new iPods do not have this connection
The adapter is only for power, not for data transfer
ok, so lets only focus on old iPod
If you connect headphones to the old iPod, do you hear music?
ok, the answers it then
Now remove the power to the bose (so unplug it from the power plug)
Wait 10 minutes, connect it again and tell me if it now works please.
Thanks, ***** ***** iPod does work then the only cause left is the port on the Bose. Do you see any damage or corrosion on the port?
Rub an eraser over the copper ends and see if it allows it then to communicate with the old iPod
Thanks, ***** ***** know the iPod is working then It is the docking plug or mainboard that has faulted.
I am really sorry about this and you are going to have to have the unit replaced. There are only a small amount of parts that can malfunction on this and it will be one of these two
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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you're most welcome
The new ipod confused it a little but Apple do not make it clear the adapter is only for power.
If you need anything else, please let me know
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