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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1191
Experience:  Have been in the business 25+ yrs., down to component level.
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The tv is fine. I am trying to hook up the Amazon TV unit to

Customer Question

The tv is fine. I am trying to hook up the Amazon TV unit to it. I got as far as hooking the drive to the HDMI2 and named it. After that I can't get the Amazon menu to do the set-up.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It is the VX200E HTV.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It seems to. I have satalite on HDMI 1 and it works. I hooked the drive into the HDMI2 port and can get to the set-up screen and enter AMAZON as the name, but after that nothing happens.
JA: How long has this been an issue? What happened right before this popped up?
Customer: We just tried it for the first time this evening.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No, that's it.
Submitted: 8 months ago.
Category: Home Theater-Stereo
Expert:  Aric replied 8 months ago.

Hello, Sorry you're having problems. Which Amazon Fire TV do you have here? Is it the Stick, or the Box?