Home Theater Questions? Ask a Technician for Answers ASAP
Hi Don and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and since this is a security issue, the prescribed approach is to bring this concern to the attention of an authorized Kenwood Service Center with the serial number of the KDC-X692 and proof of ownership.
Have you considered / tried this approach ?