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Aric
Aric, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 44906
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I have a Samsung TV have set up the electrical side of the

Customer Question

I have a Samsung TV have set up the electrical side of the bose sound bar but can't program my TV?? I have the code. I also have Foxtel.... I just want to start with sound for my tv.. thanks
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: I will have to get back to you. It's only about 3 years old its a Samsung is that enough info?
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I haven't tried anything yet? Don't want to do anything
JA: Anything else you want the theater expert to know before I connect you?
Customer: It would be good to get the universal working for my DVD too
Submitted: 10 months ago.
Category: Home Theater-Stereo
Expert:  Aric replied 10 months ago.

Hello, There are no models posted here at all. Please reply back with:

1) The model of the Bose.

2) The model number off the back of the Samsung.

3) How is the Bose connected to the TV (using what type of audio cabling)?

Customer: replied 10 months ago.
Using the Digital Audio out optical cable
Expert:  Aric replied 10 months ago.

No other information?

Customer: replied 10 months ago.
what other info do you want?
Expert:  Aric replied 10 months ago.

The info requested, like the Model of the Bose and model of the Samsung??

Customer: replied 10 months ago.
I sent you that via email.
SAmsung is Model UA40ES6200M
Bose sound bar is Solo 5
Expert:  Aric replied 10 months ago.

You can't reply here via e-mail, only on this page. Everything posted can be seen by scrolling up and down the page. Thank you for the models. Now, is the sound currently coming from the TV's speakers? Or did you shut them off?

Customer: replied 10 months ago.
OK.. I shut them off but can't get the sound from the Bose
Expert:  Aric replied 10 months ago.

How did you shut them off? In the Samsung's audio MENU there are options to select external sound system, etc. Did you do that yet?

Customer: replied 10 months ago.
No I just turned the mute down. It is coming via HDMI1/DV1
Expert:  Aric replied 10 months ago.

In the Samsung MENU under Audio, you would go to "Speaker Settings" (using the Samsung's original remote) and then select "External Speaker". Let me know once you've done that please.

Customer: replied 10 months ago.
In the sound mode on the Audio it doesn't have External speaker. It has
Sound Mode
Sound Effect
Broadcast Audio Option
Additional Settings
Speaker Settings
REset Sound
Expert:  Aric replied 10 months ago.

Like I said, go to SPEAKER SETTINGS and then select EXTERNAL SPEAKER.

Expert:  Aric replied 10 months ago.

Here's what I posted:

In the Samsung MENU under Audio, you would go to "Speaker Settings" (using the Samsung's original remote) and then select "External Speaker". Let me know once you've done that please.

Then you posted one of the options was indeed "Speaker Settings" (like I had said).

Customer: replied 10 months ago.
but it doesn't give me the option of external speaker
Expert:  Aric replied 10 months ago.

Okay according to your manual it does. I will opt out at this stage.

Customer: replied 10 months ago.
OK so I am in Speaker Settings and it has 2 options Speaker Select and Auto Volume