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Ask Louie Your Own Question
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1186
Experience:  Have been in the business 25+ yrs., down to component level.
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Louie, I use my mini II to watch movies and other streaming

Customer Question

Hey Louie, I use my mini II to watch movies and other streaming video. The problem is the voice are not clear, music is perfect. Its like all the background noise depresses the voices. can you give any tips? Mark
JA: What's the make/model number of your stereo? How old is it?
Customer: Just purchased. Sound link mini
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: since i got it. Ive used the Dell audio package where you have the option to pick video, voice, music. no luck
JA: Anything else you want the theater expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Home Theater-Stereo
Expert:  Louie replied 8 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, please; confirm what device is the Bose SoundLink Mini II used with ? ...describe how is the connection made.

Is the described issue of "...voice are not clear..." commonly experienced with Bluetooth and 3.5mm connections?

And have you considered / tried a RESET of the Bose?