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Ask Louie Your Own Question
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1189
Experience:  Have been in the business 25+ yrs., down to component level.
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I have it set up to my tv and when it's on Sat/CBL i can't

Customer Question

i have it set up to my tv and when it's on Sat/CBL i can't get it off of analog to digital?
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: integrated network AV receiver AVR-3312CI
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I have tried rebooting all devices, receiver, Direct TV box, etc and hitting direct and source select on the remote
JA: Anything else you want the theater expert to know before I connect you?
Customer: no- i have no sound coming though the tv
Submitted: 9 months ago.
Category: Home Theater-Stereo
Expert:  Louie replied 9 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the TV and DirecTV box. Additionally, please describe how the Denon, TV and DirecTV box are inter-connected using what kind of cable(s).

And would the AVR-3312CI work as expected when set to AM or FM ?