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Submitted: 1 year ago.Category: Home Theater-Stereo
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Answered in 3 minutes by:
10/19/2016
Technician: Louie, Technician replied 1 year ago
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1,226
Experience: Have been in the business 25+ yrs., down to component level.
Verified

Hi Julia and welcome to the site, I’m Louie.

This is an independent site and is not affiliated with any manufacturer, brand or product; neither do we sell parts, components nor devices. Members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

How can we be of assistance please?

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Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 year ago
I am here
Customer reply replied 1 year ago
are you?
Technician: Louie, Technician replied 1 year ago

Re-confirm and post back with the complete model number of the device with which help is needed.

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Customer reply replied 1 year ago
Bose Solo 15 series II TV sound system my tv is connected with hd CAble Comcast
Customer reply replied 1 year ago
hello are you here?
Technician: Louie, Technician replied 1 year ago

Thank you for allowing me time to compose my reply.

A little more (background) info please:

  • • is this a fresh / new install;
  • • or the system has been in use for some time and this is a sudden recent issue;
  • • how is the Bose Solo 15 series II connected to the TV using what kind of cable(s);
  • • what are the model numbers of the TV and the Comcast provided cable box;
  • • and how are these two (2) inter-connected?
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Customer reply replied 1 year ago
wait I need to find out about Comcast cable box, and the Bose is brand new just got today
Technician: Louie, Technician replied 1 year ago

Would appreciate all the additional information.

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Customer reply replied 1 year ago
working on it
Technician: Louie, Technician replied 1 year ago

Thanks.

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Customer reply replied 1 year ago
the box on Comcast is xfinity
Technician: Louie, Technician replied 1 year ago

As posted above, a little more (background) info please:

  • • is this a fresh / new install - brand new just got today;
  • • how is the Bose Solo 15 series II connected to the TV using what kind of cable(s) - ??;
  • • what are the model numbers of the TV and the Comcast provided cable box - xfinity ? ?;
  • • and how are these two (2) inter-connected - ??
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Customer reply replied 1 year ago
tg862g-00:1d:d5:bd:ac:e2
Customer reply replied 1 year ago
cables came with the new Bosze I have not yet connected to TV
model tv is
PROSCAN
Customer reply replied 1 year ago
I have k many cables connected to TV and cable box from cable box and other box not sure the name of it
etc
Technician: Louie, Technician replied 1 year ago

And the ProScan TV model number please? ...it would be something like PLDED3273A-B

The Bose Solo 15 series II can be connected to the TV using:

  • red & white RCA-to-RCA cable;
  • a single optical TOSLink audio cable; or
  • a single RCA-to-RCA Coaxial Audio cable.
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Customer reply replied 1 year ago
the Bose system is new
Technician: Louie, Technician replied 1 year ago

I understand.

Please provide the complete model number of the ProScan TV.

Thanks.

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Customer reply replied 1 year ago
the PROSCAN PLEDV2488A
Customer reply replied 1 year ago
the cables you mention I have only 2 came: optical cable,3.5 audio cable
Technician: Louie, Technician replied 1 year ago

Based on the above, the easiest approach would be connecting the TV's earphone jack to the Bose's Analog R & L RCA jacks using the 3.5mm-to-2 X RCA plugs.

Could you give this a try please?

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Customer reply replied 1 year ago
but I find home brand new Philips Composite video stereo audio cables
Customer reply replied 1 year ago
will this help?
Customer reply replied 1 year ago
but I will try first what you told me hold on
Customer reply replied 1 year ago
I do not have earphone jack only 3.5 audio cable
Customer reply replied 1 year ago
omg not sure if you can help me I am stress out
Technician: Louie, Technician replied 1 year ago

To my understanding, the ProScan PLEDV2488A has an earphone jack at the rear.

Also the "...3.5 audio cable..." would have to be something like the product shown HERE where the other end would be a pair of red & white RCA plugs.

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Customer reply replied 1 year ago
there is earphone jack on the back of tv but that cable will not fit in in is 3.5 cable that has a same ends
Technician: Louie, Technician replied 1 year ago

As posted above, the "...3.5 audio cable..." would have to be something like the product shown HEREwhere the other end would be a pair of red & white RCA plugs.

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Customer reply replied 1 year ago
I will look for product you showed me
Technician: Louie, Technician replied 1 year ago

Please click HERE.

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Customer reply replied 1 year ago
got earphone jack in Bose system plug in and now?
Technician: Louie, Technician replied 1 year ago

Not into the Bose's 3.5mm. It is not an audio input jack.

As posted above, "... the TV's earphone jack to the Bose's Analog R & L RCA jacks using the 3.5mm-to-2 X RCA plugs...."

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Customer reply replied 1 year ago
is in I think
Customer reply replied 1 year ago
earphone jack is in and now?
Customer reply replied 1 year ago
help me
Technician: Louie, Technician replied 1 year ago

Using 3.5mm-to-2 X RCA plugs, connect the TV's earphone jack located at its back side to the Bose's Analog R & L (red & white pair) RCA jacks.

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Customer reply replied 1 year ago
that id done and now?
Customer reply replied 1 year ago
that part is done and now?
Technician: Louie, Technician replied 1 year ago

Turn on the TV and watch a Comcast cable program.

Turn on the Bose and select TV as the source.

Adjust TV volume and Bose volume to desired level.

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Customer reply replied 1 year ago
ok lot of noise
Customer reply replied 1 year ago
noise on Bose
Customer reply replied 1 year ago
what next
Customer reply replied 1 year ago
lights came on and very loud noise
Technician: Louie, Technician replied 1 year ago

Have you tried adjusting the volume levels?

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Customer reply replied 1 year ago
I have not did remote for PROSCANE
Customer reply replied 1 year ago
I did lower sound
Customer reply replied 1 year ago
next
Technician: Louie, Technician replied 1 year ago

The TV itself has buttons for VOL- and VOL+....try lowering down the TV volume as well.

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Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send meare the service offer(s) so we can proceed.are you still with me??
Technician: Louie, Technician replied 1 year ago

Yes I am.

Please post back if the previous post on actions to be taken has been done.

That way I would know if I have to re-post or continue.

Thanks.

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Customer reply replied 1 year ago
do not understand what you telling me
Customer reply replied 1 year ago
are you leaving me?
Customer reply replied 1 year ago
what abou conection to the maim boc from exfinity Comcast
Technician: Louie, Technician replied 1 year ago

As posted above...

Please post back if the previous post on actions to be taken has been done. "...The TV itself has buttons for VOL- and VOL+....try lowering down the TV volume as well...." Was this adjusted as well?

That way I would know if I have to re-post or continue.

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Technician: Louie, Technician replied 1 year ago

Sorry but it was understanding that "... tv is connected with hd CAble Comcast..." hence should and would be operating as expected.

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Customer reply replied 1 year ago
but is not!
Technician: Louie, Technician replied 1 year ago

This information was not provided earlier.

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Customer reply replied 1 year ago
we have not connect the other cable and take care of prscant tv on remote
Customer reply replied 1 year ago
I pay for your servis and is not working
Customer reply replied 1 year ago
just have a big noise on volume
Customer reply replied 1 year ago
hello
Technician: Louie, Technician replied 1 year ago

The above posts were based only on the provided information.

Please review the earlier posts on request for information.

If conflicting and/or insufficient information are provided, then it would be misleading.

Let's try again with just the TV and the cable box. Connect the two (2) together. Connect the cable box to where it is supposed to be connected.

Is the TV showing the Comcast cable programs?

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Customer reply replied 1 year ago
tv is shoving program but BOSE is not having volume only noise
. well I hope my payment helps you but not me
Technician: Louie, Technician replied 1 year ago

With "...tv is shoving program...", is there program sound from the ProScan TV speakers?

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Customer reply replied 1 year ago
are you here?
Customer reply replied 1 year ago
hello
Customer reply replied 1 year ago
are you able to talk-write?
Technician: Louie, Technician replied 1 year ago

As posted above...

Let's try again with just the TV and the cable box. Connect the two (2) together. Connect the cable box to where it is supposed to be connected.

Is the TV showing the Comcast cable programs? - tv is shoving program

With "...tv is shoving program...", is there program sound from the ProScan TV speakers?

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Louie
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1,226
1,226 Satisfied Customers
Experience: Have been in the business 25+ yrs., down to component level.

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